Transparency

Business Liaison Groups

Business Liaison Groups (BLGs) are formal discussion forums set up to improve communication between the trade and the Administration. Government representatives would attend the forums to exchange views with the trade on licensing and regulatory matters and provide timely feedback to their issues.

There are a total of ten BLGs which cover most of the active business licences of concern to the trades. Please click here to see important highlights, download the notes of meeting, give suggestions and enrol as members of the BLGs.

 

Application Tracking System

The Government has developed three dedicated inter-departmental application tracking systems in the Food and Environmental Hygiene Department (FEHD), Home Affairs Department (HAD) and Social Welfare Department (SWD) to monitor the processing status for milestone activities for each application. The systems are expected to enhance transparency and facilitate communication among government departments as well as between Licensing Authorities and applicants. The management information generated through the system will facilitate ongoing improvements in future.

The tracking systems cover the food-related licences of the FEHD, all licences and Certificate of Compliance (CoC) of the HAD and the Licence for Residential Care Homes for the Elderly of the SWD respectively for internal tracking among government departments.  The tracking systems for the FEHD and HAD have been opened up to applicants for on-line tracking of their application status.  This is highly welcomed by the trades.

Apart from the three dedicated application tracking systems, some departments such as Department of Health, Electrical and Mechanical Services Department, Highways Department and Water Supplies Department have built in some of their licensing-related IT systems the application tracking features to facilitate monitoring of processing status of applications.

Last revision date: January 2017