Communications & Technology

Telecommunications Ordinance

Read the full text of the Telecommunications Ordinance through the Bilingual Laws Information System here.

Advice on the Use of Local Fixed Services

Find useful advice on the points to note when subscribing to fixed services, use of IP telephony service (including “Lifeline devices”) and more.

Advice on the Use of Local Fixed Services

Locations of Public Payphones

Check out the locations of public payphones.

Locations of Public Payphones

About Calling Number Display

Learn more about what Calling Number Display is.

About the Industry Code of Practice for Telecommunications Service Contracts (the Industry Code)

Learn more about how the consumer protection is enhanced through the implementation of the Industry Code.

Complaints against Telecommunications Operators

Check out the procedures for lodging complaints against telecom operators on possible breach of the Telecommunications Ordinance and learn more about how the complaints are handled by the Communications Authority.

Found this page helpful?
Found this page helpful?
Your feedback is highly appreciated.(optional)
Notice: This form is NOT intended for handling enquiries or complaints. For assistance, please contact the 24-hour Helpdesk at (852) 183 5500 or email to [email protected].
Thank you. Your input will only be  used to improve GovHK.
Last revision date: March 2021