Help Desk

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Contact Us

For assistance in using GovHK, please call the GovHK Help Desk at (852) 183 5500, email to, or send us your enquiry online by using the e-form below.

Make enquiry via e-form

The GovHK Help Desk is managed by 1823 and operates round the clock, 24 hours a day. Just in case the hotline is busy, please leave a voice message and your enquiry will be responded to as soon as possible. You are also welcome to send us an email when you need assistance, and every effort will be made to respond to your email within 24 hours. If appropriate, your enquiry or complaint will be referred to the relevant officer for follow-up. The personal data collected (including name and contact information) may be disclosed ONLY to the Government departments and Contractors responsible for handling your case. For more details on Provision of Personal Data, you can refer to the following link.

Privacy Policy

If you wish to contact other government bureaux or departments, the following link will help you find the telephone numbers you need.

Government Telephone Directory

View the demo for MyGovHK

MyGovHK, launched in Dec 2010, is the personalised service delivery platform introduced on GovHK. You can click the link below to view demonstrations on creating an account, linking up online services, etc. 

Check out the demo for MyGovHK

System Requirements for Using GovHK

GovHK is designed to work with the operating systems and software used by the majority of visitors to our website. You may learn in this section our suggestions on configuring your browser, software for opening documents, using Hong Kong Supplementary Character Set (HKSCS) and others.

More on System Requirements for Using GovHK

Government Agencies

Find the websites of government bureaux, departments and related organisations by organisational structure or in alphabetical order.

More on Government Agencies

FAQs about GovHK Online Services

Find out the answers to Frequently Asked Questions about GovHK Online Services.

More on FAQs about GovHK Online Services

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Notice: This form is NOT intended for handling enquiries or complaints. For assistance, please contact the 24-hour Helpdesk at (852) 183 5500 or email to
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Last review date: April 2022
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