FAQs about Electronic Notices, Documents and Alert Messages for Individual Tax Matters

ITP Account holders may select to receive specified types of tax documents or notices relating to Individual Tax Matters in the form of electronic records.   You may make/change the selection in the User Profile of your ITP Account. For details please refer to the e-Demo.

Please note that such selection is only available to taxpayers who, according to the IRD's records, are involved in Individual Tax Matters.

Yes. You can do so by clicking the relevant "Change" button in the User Profile of your ITP Account. Please note that it will generally take 5 working days for the change to become effective.

Please note that payment receipts will be sent to your Inbox of the Message Box irrespective of your preference for electronic notices. However, no paper or electronic payment receipts will be issued to you if your ITP Account is closed.

You can obtain a paper tax return through the relevant link provided

• at the bottom of the Notice to file Tax Return – Individuals; or
• at the bottom of "Read Important Notes" screen in Filing of Tax Return - Individuals; or
• on the screen of Individual Tax - Tax Position - Tax Return.

You can view the specimen of a paper tax return through the link "Specimen of Tax Return – Individuals (B.I.R. 60)" provided under "Related Information > Tax Return & Guide" at the bottom of the page.

You can do so by clicking the relevant "View" button at the screen of Assessment under the Tax Position Section of your ITP Account.

About one week before the due date for filing tax return or paying tax, IRD would send an alert message to the message box in your ITP Account.  If you have selected to receive e-Alert, the system will send an e-mail to your designated e-mail advising you that you had got a new message.

ITP Account holders will receive “e-Alert For Tax Payment” messages for all outstanding tax bills related to Individual Tax Matters and Property Tax Matters.

Individual Tax Matters include matters related to Salaries Tax, Property Tax for solely owned properties, Profits Tax for sole proprietorship businesses and Personal Assessment. Property Tax Matters include matters related to Property Tax for non-solely owned properties.

Yes, you will receive an alert message for each of the tax returns or tax bills that falls due on the same date.

This service is available to ITP Account holders only.

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For Individual Tax matter, ITP Account holders will receive e-Receipt for payments made by post or through electronic media for salaries tax, property tax for solely owned properties, profits tax for sole proprietorship businesses and tax under personal assessment or purchase of electronic tax reserve certificates.

No, e-receipts will only be issued in respect of tax paid by post or through electronic media.

You can do so by clicking the relevant "View" button at the screen of Message of "e-Receipt of Tax Payment" under the Inbox of the Message Box Section of your ITP Account.

It generally takes 2 working days after receipt of payment for the IRD to send the e-Receipt to the Inbox of the Message Box Section of your ITP Account.  If you have provided your private e-mail address and selected to receive e-mail, IRD will send you an e-mail advising you to read the e-Receipt message.

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No, only ITP Account holders may receive e-Receipts.