FAQs about Electronic Notices, Documents and Alert Messages

You can make your selection when setting up your account profile (Step 3) during the registration process. If necessary, you may also change your selection subsequently in the Profile Section of your eTAX account.

Yes. You can do so by clicking the relevant "Change" button in the Profile Section of your eTAX Account. Please note that it will generally take 5 working days for the change to become effective.

Please note that despite your change of selection, electronic payment receipts will continue to be sent to your Message Box. However, no paper or electronic payment receipts will be issued to you if your eTAX Account is closed.

You can obtain a paper tax return through the relevant link provided 

• at the bottom of the Notice to file Tax Return – Individuals; or
• on the screen of Tax Return in the Tax Position Section of your eTAX Account; or
• on the e-filing screen after you have read the criteria for Internet filing.

You can view the specimen of a paper tax return through the link "Specimen of Tax Return – Individuals (B.I.R. 60)" provided under "Related Information > Tax Return & Guide" at the left menu bar.

You can do so by clicking the relevant "View" button at the screen of Assessment under the Tax Position Section of your eTAX Account.

Alert Messages for tax return filing or tax payment are sent to your eTAX Account about 1 week before the relevant due dates for return filing or payment. In addition, a note will also be sent to your email address advising you to read the alert message, if you have selected such service.

eTAX Account holders will receive “e-Alert For Tax Payment” messages for all outstanding tax bills related to salaries tax, property tax for solely owned properties, profits tax for sole proprietorship businesses and personal assessment.

Yes, you will receive an alert message for each tax return or tax bill due to be filed or paid on the same date.

No, this service is available to eTAX Account holders only.

Please see http://www.gov.hk/en/residents/taxes/etax/faq/faq_about_etax_technical.htm#q18

You should use A4 size white paper to print payment voucher that is attached to your electronic notice of assessment. Moreover, you should select "Fit to Printer Margins" for "Page Scaling" under the "Page Handling" of Adobe Reader’s "Print" dialogue box so that the document can be printed in full.  The "Fit to Printer Margins" option, once selected, will remain the default option until further change.

eTAX Account holders will receive e-Receipt for payments made by post or through electronic media for salaries tax, property tax for solely owned properties, profits tax for sole proprietorship businesses and tax under personal assessment.

No, e-receipts will only be issued in respect of tax paid by post or through electronic media.

You can do so by clicking the relevant "View" button at the screen of Message of "e-Receipt of Tax Payment" under the Message Box Section of your eTAX Account.

It generally takes 2 working days after receipt of payment for the IRD to send the e-Receipt to the Message Box Section of your eTAX Account.  If you have provided your private email address and selected to receive email, IRD will send you an email advising you to read the e-Receipt message.

Please see http://www.gov.hk/en/residents/taxes/etax/faq/faq_about_etax_technical.htm#q10

No, only eTAX Account holders may receive e-Receipts.