FAQs about e-filing of Tax Return - Individuals
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Q1.I have just received my first Tax Return – Individuals. How can I use the Internet filing service?Ans
Before using Internet filing service, you must open an ITP Account if you have not yet done so.
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Q2.I have just received my Tax Return - Individuals for the current year and an ITP Access Code Notice. How can I file the return electronically?Ans
Before you are able to file the return electronically, you must open an ITP Account by visiting https://itp.etax.ird.gov.hk and completing a simple registration process.
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Q3.I have been using my digital certificate or iAM Smart as an authentication means for access to the Inland Revenue Department’s online services. I have just received my Tax Return – Individuals for the current year. How can I file the return electronically?Ans
You can direct login your ITP Account with your Digitial Cerfiticate or iAM Smart Account.
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Q4.Can my spouse apply for an ITP Account and Password so that he/she can sign my electronic Tax Return - Individuals to nominate me to claim deduction for Home Loan Interest or he/she has elected to use the Home Loan Interest / Domestic Rents Additional Deduction Ceiling Amount? If so, how?Ans
Your spouse can complete the Application Form online by selecting "I do not have a TIN (for eTAX login)", in "New Registration" on ITP login page. When your spouse received the Access Code, he/she can complete the registration by selecting "Continue with Access Code" on ITP login page.
Alternatively, after filing the return, you may print the letter "Spouse nomination to claim for deduction for home loan interest and/or Election for using the Home Loan Interest / Domestic Rents Additional Deduction Ceiling Amount" through the link provided in the Acknowledgement screen for your spouse's signature.
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Q5.Can my authorized tax representative file the tax return on my behalf electronically?Ans
Your authorized tax representative may complete the tax return on your behalf via eTAX - Tax Representative Portal (TRP). After your authorized tax representative has completed the return, you will receive a message in your ITP account, which notify you that the return has been completed by your authorized tax representative. You have to login to your ITP account, go to the 'Filing of Tax Return - Individuals' service, review the information on the tax return and submit it before the filing due date.
Please be reminded that the ITP services are for the sole and exclusive use by the Taxpayer. At no time and under no circumstances shall the Taxpayer authorize any other person to use his/her ITP account to communicate with the Inland Revenue Department on his/her behalf.
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Q6.Some parts of the tax return are not displayed for my completion. How can I complete those parts?Ans
You can click [Select PARTS of Return] under Step 2 "Complete the Return" on the Navigation Bar so as to select part(s) of the tax return requiring completion.
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Q7.What kind of data will be pre-filled in my electronic tax return?Ans
Electronic tax returns for individuals are pre-filled with certain basic data relating to the taxpayers concerned, including personal particulars, employment particulars (and income amount if applicable), the tax deduction records saved under the e-service of 'Records for pre-filling deduction claims under Tax Return - Individuals' etc. It remains the taxpayers' responsibilities to amend or update any such pre-filled data and ensure that all details furnished in the tax returns are correct.
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Q8.How can I amend the pre-filled data in my electronic tax return?Ans
You can click the red [X] icon to clear the data for a particular item, the [Clear] button to clear all data displayed or simply type over the pre-filled data so as to enter the correct data.
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Q9.If space provided on electronic tax return is insufficient, how can I provide supplementary information?Ans
You can click the [Supplement] button to access the screen of 'Supplementary Information on Tax Return' to input the relevant information and upload supporting documents.
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Q10.Can I save a partially completed tax return for further completion and submission later?Ans
Yes, you can do so by clicking the [Save] button to save a partially completed return, which will be retained for four months.
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Q11.How can I sign my return during the electronic filing process?Ans
You can sign your tax return with your ITP Password, MyGovHK Password (Note), recognized digital certificate or “iAM Smart+" account.
(Note: only applicable for cases login via MyGovHK Account using MyGovHK Username and Password)
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Q12.How can I sign the Tax Return - Individuals electronically if I have changed my existing ITP password or created my ITP password after receiving the ITP Access Code Notice?Ans
If you have changed/created your ITP Password, you must use the new ITP password to sign the tax return. You can also sign your tax return with your MyGovHK Password, recognized digital certificate or “iAM Smart+” account.
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Q13.How do I know that I have successfully filed my return electronically? Can I view details of the return after filing?Ans
Immediately after a tax return has been successfully filed electronically, an acknowledgement will be provided on the screen. You can also view details of the return under Tax Return in the Individual Tax Matters - Tax Position Section.
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Q14.Can I view a computation of my estimated Salaries Tax liability before submission of my return? How is the estimated liability calculated?Ans
Yes, you can do so by clicking the [Compute Estimated Salaries Tax Payable] button before you submit the Tax Return. The amount of tax payable is entirely based on information provided in your tax return and no account will be taken of any election for Joint Assessment / Personal Assessment and information provided in the text box of Supplementary Information on Tax Return in calculating the estimated Salaries Tax payable.
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Q15.Can I view a computation of my estimated Salaries Tax liability immediately after submission of my return? How is the estimated liability calculated?Ans
Yes, you can do so by clicking the [Compute Estimated Salaries Tax Payable] button at the bottom of the Acknowledgement screen. You can also view the computation under Tax Return in the Individual Tax Matters - Tax Position Section. Computation of Estimated Salaries Tax Payable is also available before submission of your Tax Return. The computation of Estimated Salaries Tax Payable is intended for the reference of the taxpayer and to help him / her make payment plan early. The amount of tax payable is entirely based on information provided in his / her tax return. Please also note that no account will be taken of any election for Joint Assessment / Personal Assessment and information provided in the text box of Supplementary Information on Tax Return in calculating the estimated Salaries Tax payable.
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Q16.Are computations for estimated Property Tax or Profits Tax payable available?Ans
No. Both Property Tax and Profits Tax are computed by applying the standard rate and can be estimated easily.
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Q17.I have filed my return electronically. How can I rectify an error in that return or make supplement to it subsequently?Ans
If you are ITP user, you may submit your notification through the 'Return Supplement' service under 'Tax Matters > Individual Tax > Make a Request / Reply'. Alternatively, you can submit a duly signed written notice to the Commissioner with particulars including your name, file number, the relevant year of assessment and details of amendments or supplement . You should not use a paper Tax Return for this purpose.
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Q18.Are the data in a tax return filed through the Internet secure?Ans
Yes. Please refer to our eTAX Security Statement.