FAQs about eTAX - Individual Tax Portal (ITP) Account

No. You can only use the online services under ITP through your ITP Account.

Holders of a personal digital certificate or "iAM Smart" Account may direct login to their ITP Account. No account registration is required. Other taxpayers may login to their ITP Account to use the services after registering an ITP Account.

For details about registration and login to ITP Account, please visit the NTPs Learning Resources Centre at IRD's website.

No. Taxpayers may direct login to ITP Account with a personal digital certificate. However, on their first login to ITP, they are required to accept the ITP Terms and Conditions and update / supplement the personal information recorded in the User Profile of their ITP Account.

No. Taxpayers may direct login to ITP Account with "iAM Smart". However, on their first login to ITP, they are required to accept the ITP Terms and Conditions and update / supplement the personal information recorded in the User Profile of their ITP Account.

IRD will send out the Access Code notice to the applicant's correspondence address recorded in IRD's database by post within 2 working days after receiving online application. If the Access Code notice fails to deliver to you within a reasonable time, please contact the Inland Revenue Department (IRD) at 183 2011.

If you know your TIN (for eTAX login) and have provided a Hong Kong Mobile Phone No. to the IRD, you can choose to have the Access Code send to your Mobile Phone No. via SMS. You may register an ITP Account instantly after receiving the Access Code.

You can apply for a new Access Code again.

If you are an "iAM Smart" Account holder, you can direct login to your ITP Account.

Your TIN (for eTAX login) is shown (part of it may be covered) on your Tax Return-Individuals and notices of tax assessment.

You can click "Forgot TIN and/or Password" on ITP login page and select "Forgot TIN (for eTAX login)". After authenticating your self according to the system's instruction, you can recover your TIN (for eTAX login). For details please refer to the e-Demo.

If you are an "iAM Smart" Account holder, you can direct login to your ITP Account. No input of your TIN (for eTAX login) is required.

You may click "Forgot TIN and/or Password" on ITP login page, then select:

1. select "Request Password Hint" to request the system to send the Password Hint by e-mail; or
2. select "Forgot Password" to apply for an Access Code for resetting your ITP Password. You may choose to have the Access Code send to your correspondence address recorded in the IRD database by post or to the Hong Kong Mobile Phone No. you have provided with the IRD before by SMS. After receiving the Access Code, you can reset your ITP Password. For details please refer to the e-Demo.

If you are an "iAM Smart" Account holder, you can direct login to your ITP Account. No input of ITP Password is required.

Yes, you can login to your ITP Account with "iAM Smart" first and reset your ITP Password after receiving the Access Code. To reset ITP Password, click "Forgot TIN and/or Password" on ITP login page, and select "Reset Password with Access Code".

TIN is your permanent identification number for using ITP services. You may only change it during the registration process. No further change is allowed after the completion of the registration process.

Former eTAX Account holders may login to ITP with the same TIN (for eTAX login) and password as they login to eTAX Account before. As no registration of ITP Account is required, no change to their TIN (for eTAX login) is allowed.

You can change your ITP Password by clicking the "Change Password" button in the User Profile of your ITP Account. Any such change will be effective immediately after your confirmation and acceptance by the system.

In your own interest, you should change your ITP Password on a regular basis. The system will also remind you to change ITP Password for every ninety days.

For security reason, after unsuccessful repeated attempts to login an ITP Account, the Account will be revoked. The Account holder has to apply for a new Access Code for resetting the ITP Password.

If you are an "iAM Smart" Account holder, you can direct login to your ITP Account.

If you notice or suspect that your ITP Password is known by any other person or that there is actual or possible unauthorized use of your ITP Account, you should change your ITP Password immediately in your User Profile of your ITP Account. If you need further assistance, please contact IRD at 2594 5199.

You can select "Cancel ITP Account" at the bottom of your User Profile after login ITP Account. IRD will cancel your ITP Account after your confirmation.

If you cannot login your ITP Account, you can apply for cancellation in writing by quoting your Hong Kong Identity Card Number or Individual Tax File Number.

Yes, you should apply a new Access Code by completing Form IR6104 and the Access Code will be sent to you by post for re-registration process.

"iAM Smart" serves as a common authentication key to log in online services of government departments, instead of using different user names / passwords or other means of authentication. "iAM Smart" is a unique identifier assigned to individual upon registration and stored in the Mobile Phone of "iAM Smart" holder.

"iAM Smart+" Account is also an "iAM Smart" Account but additionally equipped with digital signing function.

If you are not an "iAM Smart+" Account holder, ITP online services requiring digital signing will not be available.

For details on registration of "iAM Smart" / "iAM Smart+" Account, please visit iAM Smart.

You have to give consent in your "iAM Smart" mobile app and provide personal information including Hong Kong Identity Card Number, English Name, Sex and Date of Birth for identification. You have to accept the ITP Terms and Conditions and update your User Profile in ITP Account. After link-up, you can use the online services provided by ITP.

When you forgot your TIN (for eTAX login) and/or ITP Password / ITP Account being revoked / Access Code being expired, you can still direct login to your ITP Account through "iAM Smart" Account.

If the English name provided by "iAM Smart" system is different form the record stored in the IRD, a reminder message will be shown during link-up process advising you that record not match. To facilitate updating of IRD's database, you will also be advised to send an e-mail to taxinfo@ird.gov.hk with quoting the reference number shown in the message with documentary proof such as a copy of your HK Identity Card or deed poll.

To ensure the information is correct, the IRD may further verify the information before updating its database. Before the information is verified, you may not be able to access ITP online services. You will be notified of the result via the e-mail address previously provided after completion of verification.

Minors are defined as an incapacitated person under the Inland Revenue Ordinance. They cannot register for an ITP Account.

You are advised to check your e-mail regularly in order to know the progress of verification.

You can refer to the e-Demo.

To reduce the impact on former eTAX Account holders, the user profile of eTAX Account holders are migrated automatically to ITP. You may login to the ITP in the same manner as logging in to eTAX before. However, on your first login to ITP, you have to accept the ITP Terms and Conditions and follow the system's instruction to update the information recorded in the User Profile of your ITP Account before you can access to ITP's online services. For details please refer to the e-Demo.

For security reason, please by click the "Logout" button to exit after completion of ITP online services, and close all the browser windows immediately.