Online Appointment Booking for Identity Cards Application (Registration of Persons Offices)

The appointment booking period for application of Hong Kong identity card at Registration of Persons Offices is 96 working days. Applicants are advised to make prior appointment before they come to our offices for services.

You can make use of this online service to make an appointment booking for application for the Hong Kong smart identity card before visiting the Registration of Persons Offices. This article will tell you what you should know before using the online booking service.

Eligibility

You can use this service if you are:

• first registration of identity cards for Hong Kong resident reaching the age of 11^{Note 1};
• young people who have to replace for adult identity cards upon reaching the age of 18^{Note 1 & Note 2};
• children who have to replace for juvenile identity cards upon reaching the age of 11^{Note 1 & Note 2};
• persons whose identity cards have been lost, destroyed, damaged or defaced^{Note 3};
• persons who wish to amend the particulars printed on their identity cards;
• persons who are approved changes in their immigration status and are required to replace their identity cards^{Note 2};
• new arrivals^{Note 4};
• holders of Hong Kong identity cards issued before 23 June 2003; or
• holders of old form of smart identity cards issued before 26 November 2018^{Note 2}.

Note 1: If you want to make an appointment to apply for a juvenile identity card or an adult identity card, please ensure that the applicant has reached 11th or 18th birthday on the day of application at Registration of Persons office. Otherwise, the application cannot be proceeded.

Note 2: Registration of Persons (ROP) - Hong Kong Office, Kowloon Office, Tseung Kwan O Office and Tuen Mun Office have extended the service hours till 10 pm. The extended service hours of the aforementioned ROP Offices and the Kwun Tong (Temporary) Office, which commenced service with effect from 1 November 2023, handle the following types of identity card applications:

1. Replacement of new smart identity cards for persons still holding the old form of smart identity card after the completion of the Territory-wide Identity Card Replacement Exercise;
2. Replacement of juvenile or adult identity cards for persons already holding identity cards reaching 11 or 18 years of age; and
3. Replacement of permanent identity cards for persons holding Hong Kong Identity Cards with their eligibility for permanent identity card verified.

Please note that the extended service hours of above-mentioned four ROP Offices will end after 31 December 2024 as planned and their scope of services will also be adjusted from 2 January 2025 accordingly.
Starting from 2 January 2025, persons already holding identity cards reaching 11 or 18 years of age and persons holding Hong Kong Identity Cards with their eligibility for permanent identity card verified may make an appointment at any ROP Offices for replacement of juvenile or adult identity cards and replacement of permanent identity cards respectively. 
Applications for replacement of new smart identity cards from persons holding the old form of smart identity card will be centrally processed by the Kwun Tong (Temporary) Office from 2 January 2025 onwards.

You may refer to the following link for the service hours and scope of services available at respective Registration of Persons Offices.
Service hours and scope of services of Registration of Persons Offices

Note 3: For applicants without an appointment but have an urgent need to replace their identity cards which have been lost, destroyed, damaged or defaced, they may approach any ROP Office at the relevant service hours. The staff will offer assistance based on individual circumstances.

Note 4: One-way Exit Permit entrants will be provided with appointment booking service for identity card registration upon entry. Arrivals under the age of 11 from the Mainland holding One-way Permits must have their first registrations for Hong Kong identity card at any Registration of Persons Office (except Kwun Tong (Temporary) Office) within 30 days following their 11th birthday.

Online Appointment Booking (also for subsequent change, cancellation or enquiry of booking)

If you know what supporting documents are required, you can now make your appointment online. Otherwise, please check for the details in the paragraphs below.

How to Start

To make an appointment, you need to enter the number of your Hong Kong identity card, Hong Kong birth certificate (registered on or after 06-11-1995) or travel document as the identity document number and input your day and year of birth as well. If you are making an appointment for a child, please provide the identity document number of the child. You also have to enter a personalized 4-digit enquiry code for subsequent change, cancellation or enquiry about your appointment.

You can select your appointment within the following 96 working days*. The result of booking is subject to the availability of quota of each office.

You may make an appointment for up to 4 applicants.  All applicants in the same appointment must be of the same application type and should attend the chosen office together at the selected time and obtain number tags for registration.

When a successful appointment is made and you choose to receive an appointment reminder, an email reminder will be sent to the email address you provided 2 days before the appointment day. You can change your email address or cancel the reminder at least 3 days before the appointment day.

For changing an appointment, the earliest available appointment will be on the next working day*. In view of the limited appointment quotas, please change or cancel your appointment at least 1 day before the appointment day if you are not able to attend.

*Monday to Saturday (except General Holidays)

If the information provided for making an appointment is incorrect, the appointment will be automatically deleted from the system without further notice.

Supporting Documents to Take with You

You should bring along the original supporting documents to your appointment according to the nature of your registration. Please refer to the following links for more information.

Booking by Immigration Department Mobile Application

You can make an appointment and pre-fill your application form via the Immigration Department Mobile Application

Booking by Phone

In addition to the online booking system and the Immigration Department Mobile Application, you can also make an appointment via the 24-hour telephone booking system at (852) 2598 0888.

Registration of Persons Offices

Please refer to the following link for the addresses and working hours of Registration of Persons Offices.

Assistance and further information

If you need technical assistance in using the online service, you can call the Immigration e-Services Hotline at (852) 3128 8668 between 7 am and 11 pm daily.

For general enquiries, please call (852) 2824 6111 during office hours (from 8:45 am to 5:15 pm, Monday to Friday, from 9 am to 12 noon on Saturday, except public holidays), send a fax to (852) 2877 7711 or send an email to enquiry@immd.gov.hk.

Further information on the service is also available in a set of helpful Frequently Asked Questions (FAQs).