Online Supplementary Document Submission

If you have applied for verification of eligibility for a permanent identity card and received a notification letter from the Immigration Department to provide supplementary documents to assist in processing your application, you can use the convenient online submission service. The following gives you the details about using that service.

How to Submit Supplementary Documents Online

You can submit supplementary documents in three easy steps.

1. Scan the required supplementary documents in one of the following formats. Please ensure that the scanned document copies are clear and legible.

        File type: JPEG, PDF, GIF, PNG or TIF (RAW, LZW, JPEG, CCITT-G4)
        File size: 5Mbytes or below for each file

2. Enter your application reference number as shown on the notification letter [such as RNVE-0000000-09(4)] and date of birth into the system.

3. Upload the scanned document copies.

You are advised to submit the application through your personal computer to minimise the chance of exposing your information to unauthorised people.

Online Supplementary Document Submission

Assistance and Further Information

If you need technical assistance in using the online service, you can call the Immigration e-Services Hotline at (852) 3128 8668 between 7 am and 11 pm daily.

For general enquiries, please call (852) 2824 6111 during office hours (from 8:45 am to 5:15 pm, Monday to Friday, from 9 am to 12 noon on Saturday, except public holidays), send a fax to (852) 2877 7711 or send an email to

Further information on the service is also available in a set of helpful frequently asked questions (FAQs).

FAQs about Online Supplementary Document Submission
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Last revision date: August 2023
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