You can make use of this online service to make an appointment for applying the following travel documents before visiting the Immigration Branch Offices –

• HKSAR Passport
  
• HKSAR Re-entry Permit
  
• HKSAR Document of Identity for Visa Purposes
  
• Hong Kong Seaman's Identity Book

You can save queuing time by enjoying 12 working days' advance booking. You can also change, cancel or enquire about the appointment you have made. This article will tell you what you should know before using the online booking service.

If you know what supporting documents are required, you can now make your appointment online. Otherwise, please check for the details in the paragraphs below.

• Online appointment booking for applying travel documents (at Immigration Branch Offices only)

To make an appointment, you need to enter the number of your Hong Kong identity card, Hong Kong birth certificate (registered on or after 6 November 1995) or travel document. If you enter the number of your travel document as the identity document number, you need to input your day and year of birth as well. You also have to enter a 4-digit enquiry code for subsequent change, cancellation or enquiry about your appointment.

You can select your appointment within the following 12 working days*. The result of booking is subject to the availability of quota of each office. You can only make one appointment within the 12-working-day* period.

You may make an appointment for up to 4 applicants, with a maximum of 4 applications. Applicants of the same appointment should turn up at the chosen office together at the selected time slot.

When a successful appointment is made and you choose to receive an appointment reminder, an email reminder will be sent to the email address you provided 2 days before the appointment day. You can change your email address or cancel the reminder at least 3 days before the appointment day.

After an appointment is made, you may change / cancel the appointment at least 1 day before the appointment date. For changing an appointment, the earliest day will be on the next working day* of the date of changing the appointment. In view of the limited appointment quotas, please change or cancel your appointment at least 1 day before the appointment day if you are not able to attend.

* Monday to Saturday (except General Holidays)

You should bring along the supporting documents to your appointment according to what kind of travel document you are going to apply for. Please refer to the following links for more information.

• More information on HKSAR Passport
  http://www.gov.hk/en/residents/immigration/traveldoc/hksarpassport/index.htm
• More information on HKSAR Re-entry Permit
  http://www.immd.gov.hk/ehtml/hktraveldoc_2_rp.htm
• More information on HKSAR Document of Identity for Visa Purposes
  http://www.gov.hk/en/residents/immigration/traveldoc/hkdoci/index.htm
• More information on Hong Kong Seaman’s Identity Book
  http://www.immd.gov.hk/ehtml/hktraveldoc_5.htm

Besides the online booking system, you can also make an appointment via the 24-hour telephone booking system at (852) 2598 0888.

Please refer to the following link for the addresses and working hours of Immigration Branch Offices.

• Addresses and working hours of Immigration Branch Offices
  http://www.gov.hk/en/residents/immigration/traveldoc/immigrationoffices.htm

If you need assistance in using the online service, you can call the Immigration e-Services Hotline at (852) 3128 8668 between 7 am and 11 pm daily.

For general enquiries, please call (852) 2824 6111, fax (852) 2877 7711, or email to enquiry@immd.gov.hk.

Further information on this service is also available in a set of helpful Frequently Asked Questions (FAQs).

• FAQs about online appointment booking for application for travel documents (at Immigration Branch Offices only)
  https://webapp.immd.gov.hk/content_ogcio/td/html/english/td_appointmentbooking_faq.html