Communications & Technology

Useful Information on the Use of Mobile Internet Services

Check out this thematic website for the consumer tips and useful information on the use of mobile Internet services.

Advice on the Use of Mobile Phone Services

Check out the practical advice on the use of mobile phone services such as points to note for mobile data service subscription, how to avoid mobile bill shock and unintended mobile roaming in border areas.

Advice on the Use of Mobile Phone Services

"Wi-Fi.HK" Scheme

Learn more about the common Wi-Fi brand "Wi-Fi.HK", and search for "Wi-Fi.HK" hot spots offered by the public and private sectors totally free or with time-limited free service.

Location Information of Wi-Fi Access Points

Search for the location information of all registered Wi-Fi access points, including GovWiFi, in town by inputting the names of service providers and districts.

Location Information of Wi-Fi Access Points

Government Mobile Websites

Mobile websites of different government bureaux and departments are listed here.

Government Mobile Applications

You can find a list of useful mobile applications launched by different government bureaux and departments here.

Government Mobile Applications

Beware of Mobile Bill Shock

In this article, you can learn how to avoid unexpectedly high mobile bill charges and what measures the mobile operators have taken to address the problem.

Means of Communications in Country Parks

In this article, you can learn more about how to stay in touch and seek help in case of emergency in country parks.

Tips on Securing Mobile Devices

On the Cyber Security Information Portal, you can learn how to perform health checks on your mobile devices.

Tips on Securing Mobile Devices

Protection against Unsolicited Commercial Electronic Messages

You can learn about the Unsolicited Electronic Messages Ordinance, do-not-call registers and how to report suspected contraventions of the Ordinance.

About the Industry Code of Practice for Telecommunications Service Contracts (the Industry Code)

Learn more about how the consumer protection is enhanced through the implementation of the Industry Code.

Complaints against Telecommunications Operators

Check out the procedures for lodging complaints against telecom operators on possible breach of the Telecommunications Ordinance and learn more about how the complaints are handled by the Communications Authority.

Last revision date: January 2017