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Apply online to take up domestic, non-domestic or flushing water accounts.
Apply online to close your water account and claim the refund of your water deposit.
You may change your personal particulars for your water accounts online, once you have signed up for an online user account through this website.
Fresh water is a precious resource in Hong Kong, and we all need to do as much as we can to preserve it. Learn about why water should be saved, how you can do so at home and in the workplace, and the potential that reclaimed water has to improve the condition of our environment.
Want to install a separate or individual meter for your flat? You will need the help of a licensed plumber. Find out what you and the licensed plumber should do before starting the plumbing work.
You may need to apply for the refixing of a water meter when there is a change of occupancy of a premise and the meter has been removed at the request of the previous registered consumer. Find the application details here.
Find out about sewage in Hong Kong, the infrastructure used to transport and treat it, the various charges levied against sewage production and how to enquire about the charging scheme.
Learn about the various kinds of water and sewage tariffs and view the calculation examples here.
Safe drinking water is vital to your health and to the continued development of Hong Kong. Find an overview of how the Water Supplies Department provides drinking water for Hong Kong, and the processes involved in safeguarding its quality.
Got a high or low water consumption notice from the Water Supplies Department? High water consumption may be the result of undetected leakage while low water consumption may be induced by inaccurate registration of the meter. Check here for possible reasons and actions you can take.
A serious water mains burst affecting a large area may result in an emergency water suspension. The Water Supplies Department will provide related information through its enquiry hotline when that happens. Find the details here.
Check out the planned major temporary suspensions of water supplies that may affect you.
Learn more about how to reduce damage caused by floods. Find the 24-hour drainage complaints hotline number to report flooding and the emergency control centre contact number for different districts in case you need help.
Check out the list of flooding blackspots in Hong Kong and the mitigation measures undertaken by the Government.
Top Online Services
- Update Your Address Record Onlinehttp://www.gov.hk/en/residents/housing/home/coa.htm
- Apply for Taking Up or Closing of Water Accounthttp://www.wsd.gov.hk/en/html/acct/index.htm
- Search Land Registers & Order Land Documentshttps://www.iris.gov.hk/eservices/welcome.jsp?language=en
- ShopThruPosthttp://www.shopthrupost.hk/index.php?lang=1
- Apply for Volunteer Schemes Registrationhttps://www.volunteering-hk.org/english/joinvolunteering/individual.html
Related Links
- Water Mains Replacement & Rehabilitationhttp://www.wsd.gov.hk/en/html/edu/rehab/index.htm
- Home Maintenance and Repairhttp://www.gov.hk/en/residents/housing/homeenv/homemaintenance.htm
- Use of Reclaimed Waterhttp://www.gov.hk/en/residents/environment/water/usereclaimedwater.htm
- Harbour Area Treatment Schemehttp://www.gov.hk/en/residents/environment/water/harbourarea.htm
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