FAQs about mobile access to eTAX

  • Q1.
    Can I use my mobile device to access eTAX?
    Ans

    Some of the services can be accessed through mobile devices, but the user interface may not fit well on all mobile devices.  If you encounter compatibility problems, please change to use a desktop or notebook computer.

  • Q2.
    Which eTAX services can be used on mobile devices?
    Ans

    Some eTAX services can be accessed via mobile devices, including filing of Tax Return – Individuals / Property Tax Return for Jointly Owned Properties, viewing of eTAX Account / Tax Position / Messages (including tax demand notes), change of Personal Particulars / Profile / Password, etc.

  • Q3.
    Will eTAX work well on any mobile device?
    Ans

    Mobile devices of different brands and models with different operating systems and browsers have their own features. They may not support all the functions of eTAX completely. If you encounter compatibility problems, please change to use a desktop or notebook computer.

  • Q4.
    Can I use mobile device to view my assessment notice?
    Ans

    Yes, for majority of the popular mobile devices. However, the mode of operation may vary according to individual system.  For example:

    iOS devices
    The PDF file is opened on the native browser under a separate tab after you have clicked the "View" button.

    Android devices
    The PDF file will be downloaded to and saved in your device automatically. You can open the file at the "Download" folder using a PDF Reader.

  • Q5.
    Why eTAX information is displayed in mobile devices with characters of inconsistent font sizes?
    Ans

    eTAX services are designed for desktop and notebook computers. The user interface may not fit well on all mobile devices.  Although characters font sizes may be inconsistent, correct eTAX information can be displayed in common mobile devices. If you wish to read the standard format version, please change to use a desktop or notebook computer.

  • Q6.
    Why do the "Print" and "Save" buttons not work on my mobile device?
    Ans

    The "Print" and "Save" buttons are tailor-made for desktop and notebook computers.

  • Q7.
    Why do I get an “Error 100” or “Error 500” message?
    Ans

    Under the following circumstances, you might encounter an "Error 100" or "Error 500" message when using mobile device under eTAX:

    1) Tap the Back Arrow, Forward Arrow or Refresh button of the browser.

     

    Please avoid tapping these buttons when accessing eTAX.

    2) While the device is processing an instruction, please do not tap more than once to initiate the same or another action.  Otherwise, system error may be triggered.

  • Q8.
    Why do I get an “Error 800” message?
    Ans

    Since the system does not allow user to login to the eTAX service by opening a new tab under the same browser at the same time, you will encounter “Error 800” message under the following circumstances:

    1. there is another active eTAX service session in a tab under the same browser at the same time; or
    2. there is previous eTAX service session in a tab under the same browser that has not been properly logged out.

    Please return to the first tab to continue using the eTAX service.  

    If you want to login as another user, please logout the previous eTAX services/sessions or close all the tabs under the same browser and try again.  For Android devices, as the cookies cannot be cleared even you have closed all the tabs under the browser, please clear all cookies under the browser settings option.

  • Q9.
    Why certain Chinese Characters cannot be displayed in mobile devices?
    Ans

    Some mobile devices do not support certain Chinese characters, thus these characters cannot be displayed. If you wish to read the full content of the message, please change to use a desktop or notebook computer.

  • Q10.
    Why the number of characters actually allowed to be entered in the textbox is less than the stated number?
    Ans

    eTAX services are designed for desktop and notebook computers.  Users may encounter compatibility issues if they access eTAX through mobile devices.  If you use Apple devices with iOS version below 8.0, you may encounter the problem that the number of characters actually allowed to be entered in the textbox is less than the stated number.  If you wish to enter more characters in the textbox, please change to use a desktop or notebook computer.

Last review date: June 2016