FAQs about eTAX Account

  • Q1.
    I already have an eTAX Password for using online tax services provided under the Electronic Service Delivery (ESD) platform. Can I use the Password for access to the online services under eTAX?
    Ans

    Yes, you can do so by completing a simple registration process to open your eTAX Account before using the services, which are provided under specific terms and conditions.

  • Q2.
    I am a holder of personal digital certificate. Do I need to complete the registration process before I can use the online tax service provided under eTAX?
    Ans

    For security reason, personalised online services are provided to registered users only. You need to complete the registration process to open your eTAX Account before using the services, which are provided under specific terms and conditions.

  • Q3.
    I made an online application for eTAX Password last week but have not yet received the Access Code. What should I do?
    Ans

    Access Code Notice is sent to the applicant within 2 working days after the date of the online application. Please contact the Inland Revenue Department (IRD) at 183 2011 if you have not received the Access Code Notice within a reasonable time.

  • Q4.
    What should I do if I have forgotten my Access Code?
    Ans

    You should apply for a new Access Code again by completing IR6104  and the Access Code Notice will be sent to you by post.

  • Q5.
    What should I do if I have forgotten my Taxpayer Identification Number (TIN)?
    Ans

    You can request IRD to send your TIN to your registered e-mail address through the “Forgot TIN/Password” link in eTAX. Please input the phone number and personal e-mail address as registered in the Profile of your eTAX Account.  If both inputs match with the record, your TIN will be sent by e-mail to your personal e-mail address. Otherwise, please complete and return Form IR6104.  For enquiry, please call eTAX Help Desk at 183 2011 during office hours.

  • Q6.
    What should I do if I have forgotten my eTAX Password?
    Ans

    If you have created your password hint during registration of your eTAX Password, you can request IRD to send it to you through the “Forgot TIN/Password” link on the eTAX Login page.  If you have not registered your password hint, you can request for the issue of an Access Code through the “Forgot TIN/Password” link by input of your e-mail address or telephone number you registered in the Profile of your eTAX Account.  If either one of the inputs matches with the record, a new Access Code will be sent to you by post for the creation of your new eTAX Password.

    Please note that if you have not yet notified IRD of your latest correspondence address, or you could not obtain your password by the above means, please complete and return Form IR6104.  For enquiry, please call eTAX Help Desk at 183 2011 during office hours.

  • Q7.
    Can I change my Taxpayer Identification Number (TIN)?
    Ans

    The TIN is your permanent identification number for using eTAX services. You may change it during the registration process only. No further change is allowed after the completion of the registration process.

  • Q8.
    Can I change my eTAX Password?
    Ans

    You can change your eTAX Password by clicking the "Change Password" button in the Profile Section of your eTAX Account. Any such change will be effective immediately after your confirmation and acceptance by the system. 

    In your own interest, you should change your eTAX Password on a regular basis.

  • Q9.
    My eTAX Password has been revoked. How can I login my eTAX Account again?
    Ans

    If repeated attempts to login an eTAX Account have been unsuccessful, the eTAXPassword for the Account concerned will be revoked. The Account holder has to apply for a new Access Code* before using eTAX services.

    * You can request for the issue of an Access Code through the “Forgot TIN/Password” link by input your e-mail address or telephone number you registered in the Profile of your eTAX Account.  If either one of the inputs matches with the record, a new Access Code will be sent to you by post for the creation of your new eTAX Password.

    Please note that if you have not yet notified IRD of your latest correspondence address, or you could not obtain your password by the above means, please complete and return Form IR6104. For enquiry, please call eTAX Help Desk at 183 2011 during office hours.

  • Q10.
    What should I do if my eTAX Password has been inadvertently disclosed to another party or there has been actual or possible unauthorized use of my eTAX Account?
    Ans

    If you notice or suspect that your eTAX Password is known by any other person or that there is actual or possible unauthorized use of your eTAX Account, you should change your eTAX Password immediately through eTAX. If you need further assistance, please contact IRD at 2594 5199.

  • Q11.
    Can I cancel my eTAX Account?
    Ans

    You can select “Cancel eTAX Account” at the bottom left hand corner in your “Profile” after login of eTAX Account. Arrangement will be made to cancel your eTAX Account after your confirmation.

    If you cannot login your eTAX Account, you can apply for cancellation in writing by quoting your file number/Taxpayer Identification Number (TIN).

  • Q12.
    Can I re-open my eTAX Account after its cancellation?
    Ans

    Yes, you should apply for an Access Code afresh by completing Form IR6104 and the Access Code Notice will sent to you by post for using eTAX service again.

Last review date: June 2016