Frequently Asked Questions about eTAX
Frequently Asked Questions
Read the most frequently asked questions (FAQs) and answers about eTAX.
FAQs about eTAX AccountFAQs about Electronic Notices, Documents and Alert MessagesFAQs about e-filing of Tax Return - IndividualsFAQs about Tax PositionFAQs about Request to Amend Tax Assessment and/or Provisional TaxFAQs about eTAX Technical ProblemsFAQs about filing of Profits Tax Return through the InternetFAQs about e-filing of Employer's ReturnFAQs about mobile access to eTAXFAQs about Records for pre-filling deduction claims under Tax Return - IndividualsFAQs about Business Tax Portal (BTP) & Tax Representative Portal (TRP)Enquiries about eTAX
If you have any difficulty in using eTAX services but cannot find the solution from the frequently asked questions, please call the eTAX Help Desk at (852) 183 2011 during the service hours (Monday to Friday (except on public holidays) 8:15 a.m. - 12:30 p.m. and 1:30 p.m. - 5:30 p.m.)
You are also welcome to contact the Help Desk by e-mail any time. Inland Revenue Department aims at responding as soon as practicable. To facilitate a prompt response, please provide your name, day-time Hong Kong contact telephone number and file reference number, if applicable, in your e-mail.
| Designated e-mail address | |
|---|---|
| For return call | etaxhelpdesk1@ird.gov.hk |
| For written reply | etaxhelpdesk2@ird.gov.hk |
Enquiries about Business Tax Portal (BTP) and Tax Representative Portal (TRP)
For enquiry relating to BTP/TRP account registration, appointment of BTP administrator/ authorized user and service agent, and setup of TRP team etc, please call the eTAX Help Desk at (852) 183 2011, then press *7 to leave a message after selecting language and IRD will call back within 2 working days as far as possible.
You are also welcome to send your enquiry by e-mail to etaxhelpdesk3@ird.gov.hk.