Frequently Asked Questions about eTAX

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Frequently Asked Questions

Read the most frequently asked questions (FAQs) and answers about eTAX.

FAQs about eTAX AccountFAQs about Electronic Notices, Documents and Alert MessagesFAQs about e-filing of Tax Return - IndividualsFAQs about Tax PositionFAQs about Request to Amend Tax Assessment and/or Provisional TaxFAQs about eTAX Technical ProblemsFAQs about filing of Profits Tax Return through the InternetFAQs about e-filing of Employer's ReturnFAQs about mobile access to eTAXFAQs about Records for pre-filling deduction claims under Tax Return - Individuals

Enquiries

If you have any difficulty in using eTAX services but cannot find the solution from the frequently asked questions, please call the eTAX Help Desk at (852) 183 2011 during the service hours (Monday to Friday (except on public holidays) 8:15 a.m. - 12:30 p.m. and 1:30 p.m. - 5:30 p.m.)

You are also welcome to contact the Help Desk by e-mail any time. Inland Revenue Department aims at responding as soon as practicable. To facilitate a prompt response, please provide your name, day-time Hong Kong contact telephone number and file reference number, if applicable, in your e-mail.

  Designated e-mail address
For return call etaxhelpdesk1@ird.gov.hk
For written reply etaxhelpdesk2@ird.gov.hk
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Last revision date: August 2022