What to do if You Lose Your Identity Card and HKSAR Travel Documents

While you may be annoyed about losing your personal identification documents, you may be relieved to learn that it only takes simple steps to obtain the replacements of these documents. Here you can learn about how to report loss and apply for replacement of Hong Kong identity card and HKSAR travel document.

Application for Replacement of Hong Kong Identity Card due to Loss

If you find your identity card has been lost, you should immediately report such information to and apply for a replacement at any Registration of Persons Office^{Note 1}. You should attend any Registration of Persons Office in person for relevant procedures, no prior appointment is required. Please click here for details of the service hours and scope of services at the Registration of Persons Offices.

For persons aged 18 or above and the lost identity card is a valid smart identity card, they can also use the Personal Documentation Submission Kiosks located at the Immigration Headquarters in Tseung Kwan O to apply for replacement in a self-service manner, which is appointment-free. For details, please click here.

In general, presentation of proof of loss issued by the police is not required.

The lost identity card will cease to be valid as soon as you have made the report to and apply for a replacement at the Registration of Persons Office. If the lost identity card is recovered subsequently, you should return it to any Registration of Persons Office or police station immediately.

Note 1: Pursuant to the Registration of Persons Regulations, you should report the loss of identity card to and apply for a replacement at any Registration of Persons Office within 14 days, or within 14 days of your return if you are outside Hong Kong.

Application Forms

Immigration Department only accepts application forms submitted by electronic means. Applicant could make use of the self-service facilities at our office on the application day to fill in the e-application form in person. If required, staff will provide necessary assistance.

Points to Note for Applicants Aged under 18

Those aged under 18 must be accompanied by a parent or legal guardian, who must produce his / her proof of identity and proof of legal guardianship, if appropriate.

Those aged under 11 must also produce the proof of identity such as valid travel document / passport / latest school documents (bearing name, date of birth and photograph authenticated by the school, e.g. student handbook or school record card); and one recent photograph (50 x 40 mm full face photograph) if the child is not taller than 90 cm.

When attending the application interview, applicant should produce the originals of supporting documents for verification and confirmation of identity by the registration officer. 

Fee

The fee for applying for a replacement of identity card due to loss is HK$370.

Application for Replacement of HKSAR Travel Documents due to Loss

If you lose your HKSAR travel documents in Hong Kong, namely HKSAR passport, Document of Identity for Visa Purposes, Re-entry Permit or Seaman’s Identity Book, you should report the loss to the Immigration Department. 

You should submit your replacement application in person at Travel Documents and Nationality (Application) Section or any Immigration Branch Offices. You may book an appointment through the telephone booking system at (852) 2598 0888 or online. Eligible HKSAR passport applicants aged 18 or above may also apply at the Personal Documentation Submission Kiosk for replacement for an HKSAR passport which has been lost, damaged, defaced or is not available at the Immigration Headquarters in Tseung Kwan O without the need to make an appointment. 

If you lost your HKSAR passport or HKSAR Document of Identity for Visa Purposes while travelling abroad, you should immediately report the loss to the local police and request a copy of the police report. With the documentary proof of the loss, you may contact the Chinese diplomatic and consular mission in that country and request for replacement of travel document. You may also contact the Assistance to Hong Kong Residents Unit of the Immigration Department through the 24-hour hotline (852) 1868 for assistance. The Immigration Department will provide you with information and assistance regarding the processing of travel document.

If you are a Hong Kong resident and have lost your Hong Kong identity card and Home Visit Card while travelling in the Mainland, you should immediately report the loss to the public security authorities and obtain documentary proof of that report.  With the documentary proof, you may approach the entry and exit department of the Public Security Bureau in the Mainland or the China Travel Service office in Shenzhen for the issue of an Entry and Exit Permit to facilitate your departure from the Mainland. You may also contact the Assistance to Hong Kong Residents Unit of the Immigration Department through the 24-hour hotline (852) 1868 for assistance. The Immigration Department will provide information and advice according to your situation