Consumer Protection

Consumer Protection

The Consumer Council protects consumer interests in Hong Kong and raises consumer issues for general discussion. Check out the most recent consumer alerts, make complaints or enquiries and know more about your consumer rights.

Financial Dispute Resolution Centre

The Financial Dispute Resolution Centre is a non-profit making organisation facilitating resolution of monetary disputes between consumers of financial services (individuals, sole proprietors and small enterprises) and their financial institutions, primarily by a "mediation first, arbitration next" approach.