Government's ICT Strategy & Initiatives

The Government is intent on harnessing the full potential of information and communications technology (ICT) to benefit the community and enhance Hong Kong's position as a leading digital city. The following paragraphs provide you with an overview of the Government strategy and initiatives in promoting the adoption of ICT in both the public and the private sectors, and how you could profit from the effort.

The Digital 21 Strategy

Since 1998, the Digital 21 Strategy has set out the Government's vision of developing Hong Kong into a leading digital city. Its success can be measured by an impressive set of statistics, which demonstrates Hong Kong's advancement in various areas of ICT over the years.

Reviewed and updated regularly, the Digital 21 Strategy will continue to guide Hong Kong's development on the ICT front, catering for the evolving needs of the Government, businesses and the general public and sustaining the strengths of Hong Kong as one of the world's most competitive economies.

Key e-Government Initiatives

To promote the adoption of ICT in the wider community, the Government has been leading by example and serving the public through the electronic channels. Over the past decade, the Government has made available a full range of online information through its websites and a variety of electronic services accessible by phone or the Internet. Its vision for the next stage of e-Government development is to use information technology to provide citizen-centric services that promote an accessible, accountable and efficient government and contribute to Hong Kong's achievement as a leading digital city.

More on the Next Wave of e-Government

Following are a number of key e-Government initiatives that could benefit you, your family and / or your business:

GovHK – the One-stop Government Portal

To facilitate public access to online government information and services, the Government launched a one-stop portal, GovHK, in September 2006. The portal is developed to meet citizens' needs, offering quicker and more convenient access to a comprehensive range of government information and services frequently sought by residents, businesses and non-residents.

More on GovHK

Citizen-centric Online Services

A number of online government services offer you the convenience of creating your personal profile, specifying your personal preferences, requesting periodic email updates on topics of interest and much more. Here are a few examples:

Leisure and Cultural Services Department e-Magazine ServiceCustomised Sports and Recreation Facility BookingEmail Notifications by Hong Kong Public LibrarieseTAX Services of the Inland Revenue DepartmentInteractive Employment Service of the Labour DepartmentOnline Application for Government Vacancies (GF340)Hongkong Post's Mail Tracking Service

e-Government Services

If you are a user of mobile devices with broadband connectivity, you can now access government information such as news, weather forecasts and air quality anytime anywhere. Click on the following link to find out more in another article.

Mobile Access to Government Information and Services

Smart ID Card

The smart ID card is an outstanding example of the Government's drive to keep Hong Kong on the technological forefront of the 21st century. As a holder of smart ID card, you can enjoy the convenience of automated immigration clearance at control points installed with the e-channels. You may also choose to store in your smart ID card a personal e-Cert issued by the Hongkong Post Certification Authority or use your smart ID card as a library card to check out or renew library materials.

More on Smart ID Card

Public IT Facilities & Resources

To ensure all residents have access to and are able to make meaningful use of computer facilities and the Internet, the Government:

  • Provides free computers with Internet connection for public use at convenient locations, such as public libraries, Community Cyber Points and District Cyber Centres; and
  • Offers ongoing education campaigns and training courses to help the public improve their IT skills, including spam containment and website design.
More on Public IT Facilities & Resources

Interoperability and Standards

To enable effective and efficient systems integration and information flow in the provision of cross-departmental e-Government services, the Government has specified the adoption of open standards and generally available technology to assure application and data interoperability.

More on the Interoperability Framework for e-Government

In support of Chinese computing, the Government has also developed the Hong Kong Supplementary Character Set (HKSCS) to standardise the machine codes of Chinese characters that are specific to Hong Kong to enhance the accuracy in electronic communications and information processing. The HKSCS has been included in the ISO/IEC 10646 standard. It is supported in most Chinese operating systems, browsers and application software.

The ISO/IEC 10646 standard provides a unified standard for the coding of characters in all major languages in the world including Traditional and Simplified Chinese characters. By adopting the standard, various computer systems will be able to more accurately store, process, transmit and display electronic information in different languages, thus facilitating the flow of electronic information and the implementation of cross-departmental e-Government services.

More on Common Chinese Language Interface
Last revision date: January 2019
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