Getting Emergency Help

If you encounter crimes or accidents in Hong Kong, here’s how to seek emergency help.

Advice to Visitors

Though Hong Kong is one of the few places with very low crime rate, you should be vigilant and keep the following points in mind.

  • Do not carry restricted items in Hong Kong.
  • Always keep your baggage in view and securely fastened, especially at the airport, your hotel, and when getting in and out of vehicles.
  • Beware of deception practices.
  • All taxis in Hong Kong are equipped with electronic fare meters, as stipulated by law. Fares and additional charges are specified in the fare schedule. Do not accept illegal transport services.
  • Don't carry large amounts of cash or valuables with you. Keep them in the hotel safe. If you use your room safe, avoid a PIN/code which can be easily guessed from your personal particulars.
  • Only buy merchandise from reputable shops or those displaying a "QTS" sign. Under the "Quality Tourism Services (QTS)" Scheme, QTS-accredited establishments must pass stringent annual assessments showing that they provide clearly displayed prices; display clear information and ensure superb customer service. Moreover, always obtain a receipt for goods purchased.
  • Never buy pirated goods, such as handbags and watches.
More on Advice to Visitors

Calling for Emergency Help

If you need help from the Police, Fire Services Department or an ambulance, dial 999. For the speech or hearing impaired, you could call for assistance via SMS to 992.

Using 992 Emergency SMS (PDF File)

In case of crimes, you can also contact the police through their hotlines or report rooms.

Contacting the Police

Staying in Touch in Country Parks

Due to rugged terrain in country parks, the mobile network can be patchy or may not be there at all. The following link will tell you how to make emergency calls in country parks.

Means of Communications in Country Parks

It will also help to learn about first aid and other survival skills in case you encounter incidents or emergencies outdoors.

How to Handle Incidents during Outdoor Activities
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Last revision date: October 2022