Contact List for e-Payment Enquiries

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This page lists the contact details of some bureaux and departments that provide e-payment services. You may contact them direct if you encounter problems during the payment process. If the information you require is not included in the list below, please contact GovHK Help Desk for further assistance.

GovHK Help Desk

Building Department

Online Service Hotline Email Address
Building Records Access and Viewing On-line (BRAVO) 2626 1207 [email protected]

Companies Registry

Online Service Hotline Email Address
Company Search Mobile Service 8201 8273 [email protected]
CR eFiling 8201 8273 [email protected]
Electronic Search Services at the Cyber Search Centre 8201 8273 [email protected]
Electronic Services at the e-Registry 8201 8273 [email protected]
Online Services under the Licensing Regime for Trust or Company Service Providers 3142 2822 [email protected]

Department of Health

Online Service Hotline Email Address
e-Payment Service in DH Drug Office 2319 8461 [email protected]

Electrical and Mechanical Services Department

Online Service Hotline Email Address
EMSD (Regulatory Services) Web-based Registration Service 1823 [email protected]

Environmental Protection Department

Online Service Hotline Email Address
Electronic Forms for Online EIAO Application 2835 1835 [email protected]
EPIC Licences / Permits Applications 2838 3111 [email protected]

Food and Environmental Hygiene Department

Online Service Hotline Email Address
Online Cremation Booking System 2150 7502 / 2570 4318 [email protected]
Online Licence Services 2867 5385 [email protected]

Highways Department

Online Service Hotline Email Address
Excavation Permit Management System (XPMS) 2762 3357 [email protected]

Housing Department

Online Service Hotline Email Address
Housing Electronic Building Records Online System 3162 0621 [email protected]

Immigration Department

Online Service Hotline Email Address
Application for Certificate of Absence of Marriage Record 3128 8668 -
Application for HKSAR Passport (For children 11 years to 15 years of age applying in Hong Kong) 3128 8668 -
Application for HKSAR Passport (For children 11 years to 15 years of age applying outside Hong Kong) 3128 8668 -
Application for HKSAR Passport (For persons 16 years of age or above applying in Hong Kong) 3128 8668 -
Application for HKSAR Passport (For persons 16 years of age or above applying outside Hong Kong) 3128 8668 -
Application for Search of Marriage Records in Hong Kong and / or issue of Certified Copy of Marriage Certificate 3128 8668 -
Application for Search of Record of Birth in Hong Kong and / or application for a Certified Copy of an Entry in the Births Register 3128 8668 -
Application for Search of Record of Death in Hong Kong and / or application for a Certified Copy of an Entry in the Deaths Register 3128 8668 -

Information Services Department

Online Service Hotline Email Address
Government Photo Store 2842 8688 [email protected]
Online Government Bookstore 2537 1910 [email protected]

Inland Revenue Department

Online Service Hotline Email Address
Application for Business or Branch Registration 183 5500 [email protected]
Business Registration Number Enquiry and Application for Supply of Information on the Business Register 183 5500 [email protected]
Purchase of Tax Reserve Certificate 183 5500 [email protected]
Stamping of Property Documents 183 5500 [email protected]
Stock Borrowing and Lending Agreement Registration 183 5500 [email protected]

Land Registry

Online Service Hotline Email Address
Integrated Registration Information System Online Services 3105 0000 [email protected]hk

Lands Department

Online Service Hotline Email Address
Hong Kong Map Service 2231 3187 [email protected]

Leisure and Cultural Services Department

Online Service Hotline Email Address
Hong Kong Public Libraries Online Payment Service - [email protected]
LCSD Performance Venues e-Application & Payment Services 3719 3227 [email protected]
Leisure Link Facility Booking and Activity Enrolment Services 2679 6822 [email protected]
Music Office Training Courses / Camps and Instrument Loan Scheme 2582 5314 [email protected]

Marine Department

Online Service Hotline Email Address
Annual Tonnage Fee 8108 2812 [email protected]
Application for Carriage Permit for Dangerous Goods of Class 7 (Radioactive Materials) (Local Vessels) 8108 2812 [email protected]
Application for Carriage Permit for Dangerous Goods other than Class 1 and Class 7 (Local Vessels) 8108 2812 [email protected]
Application for Certificate of Exemption from Regulations (HSPV) 8108 2812 [email protected]
Application for Declaration of Arrival / Departure (Local Vessel) 8108 2812 [email protected]
Application for Issue of Seafarer Licence 8108 2812 [email protected]
Application for Multiple Entry Permit (MEP) - Multiple & Single (Local Vessels) 8108 2812 [email protected]
Application for Night-staying Permit (Local Vessels) 8108 2812 [email protected]
Application for Removal Permit for Dangerous Goods of Class 1 (Explosives) (Local Vessels) 8108 2812 [email protected]
Application for Renewal of Operating Licence for Non-Survey Required Local Vessel 8108 2812 [email protected]
Extension / Change Port of Port Clearance (Local Vessel) 8108 2812 [email protected]
Extension of Certificate of Exemption from Regulations (HSPV) 8108 2812 [email protected]
Extension of Composite Permit (Local Vessel) 8108 2812 [email protected]
New Application / Extension of Certificate of Exemption from Regulations (Local Vessel) 8108 2812 [email protected]
Request for Transcript of Register (HK Registered Vessels) 8108 2812 [email protected]
Submission of Multiple Clearance Records (High Speed Passenger Vessels) 8108 2812 [email protected]
Submission of Multiple Entry & Clearance Record (Local Vessel) 8108 2812 [email protected]

Official Receiver's Office

Online Service Hotline Email Address
Bankruptcy / Compulsory Winding-up Search 2867 2448 [email protected]
Batch Compulsory Winding-up Search 2867 2448 [email protected]

Rating and Valuation Department

Online Service Hotline Email Address
Electronic Submission of Forms (Rates, Government Rent and Tenancy Matters) 2152 0111 [email protected]
eRVD Bill Service 2152 0111 [email protected]
Property Information Online 2150 8836 [email protected]

Transport Department

Online Service Hotline Email Address
Application for Certificate of Vehicle Particulars 2804 2600 [email protected]
Application for Renewal of Full Driving Licence 2804 2600 [email protected]
Application for Renewal of Vehicle Licence 2804 2600 [email protected]
Apply for Lantau Closed Road Permit 2804 2600 [email protected]
Online Application for Ad Hoc Quotas for Cross Boundary Private Cars 2804 2600 [email protected]
Online Booking for Driving Tests 2804 2600 [email protected]
Online Services for Personalized Vehicle Registration Marks 2804 2600 [email protected]
Online Services for Traditional Vehicle Registration Marks 2804 2600 [email protected]
Online Vehicle Annual Examination Booking and Rescheduling (Kowloon Bay VEC) 2759 7505 [email protected]
Online Vehicle Annual Examination Booking and Rescheduling (New Kowloon Bay VEC) 2751 8862 [email protected]
Online Vehicle Annual Examination Booking and Rescheduling (Sheung Kwai Chung VEC) 2424 5215 / 2418 2977 [email protected]
Online Vehicle Annual Examination Booking and Rescheduling (To Kwa Wan VEC) 2189 7081 [email protected]

Water Supplies Department

Online Service Hotline Email Address
Apply for Renewal / Reissue of a Plumber’s Licence 2824 5000 [email protected]
Online Application for Renewal of Fishing Licence or Additional Fishing Licence 2824 5000 [email protected]

Working Family and Student Financial Assistance Agency

Online Service Hotline Email Address
SFO E-link - My Bills 2802 2345 [email protected]
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Notice: This form is NOT intended for handling enquiries or complaints. For assistance, please contact the 24-hour Helpdesk at (852) 183 5500 or email to [email protected] .
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Last revision date: March 2018