Contact List for e-Payment Enquiries

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This page lists the contact details of some bureaux and departments that provide e-payment services. You may contact them direct if you encounter problems during the payment process. If the information you require is not included in the list below, please contact GovHK Help Desk for further assistance.

GovHK Help Desk

Building Department

Online ServiceHotlineEmail Address
Building Records Access and Viewing On-line (BRAVO) 2626 1207 enquiry@bd.gov.hk

Companies Registry

Online ServiceHotlineEmail Address
Company Search Mobile Service 8201 8273 cr.helpdesk@icris.cr.gov.hk
CR eFiling 8201 8273 cr.helpdesk@icris.cr.gov.hk
Electronic Search Services at the Cyber Search Centre 8201 8273 cr.helpdesk@icris.cr.gov.hk
Electronic Services at the e-Registry 8201 8273 cr.helpdesk@icris.cr.gov.hk
Online Services under the Licensing Regime for Trust or Company Service Providers 3142 2822 enq@tcsp.cr.gov.hk

Department of Health

Online ServiceHotlineEmail Address
e-Payment Service in DH Drug Office 2319 8461 pharmweb@dh.gov.hk

Electrical and Mechanical Services Department

Online ServiceHotlineEmail Address
EMSD (Regulatory Services) Web-based Registration Service 1823 info@emsd.gov.hk

Environmental Protection Department

Online ServiceHotlineEmail Address
Electronic Forms for Online EIAO Application 2835 1835 reo@epd.gov.hk
EPIC Licences / Permits Applications 2838 3111 epd_epic@epd.gov.hk

Food and Environmental Hygiene Department

Online ServiceHotlineEmail Address
Online Cremation Booking System 2150 7502 / 2570 4318 apply_cbs@fehd.gov.hk
Online Licence Services 2867 5385 knlaw1@fehd.gov.hk

Highways Department

Online ServiceHotlineEmail Address
Excavation Permit Management System (XPMS) 2762 3357 xpmssupport.rnd@hyd.gov.hk

Housing Department

Online ServiceHotlineEmail Address
Housing Electronic Building Records Online System 3162 0621 hebros_cs@housingauthority.gov.hk

Immigration Department

Online ServiceHotlineEmail Address
Application for Certificate of Absence of Marriage Record 3128 8668 -
Application for HKSAR Passport (For children 11 years to 15 years of age applying in Hong Kong) 3128 8668 -
Application for HKSAR Passport (For children 11 years to 15 years of age applying outside Hong Kong) 3128 8668 -
Application for HKSAR Passport (For persons 16 years of age or above applying in Hong Kong) 3128 8668 -
Application for HKSAR Passport (For persons 16 years of age or above applying outside Hong Kong) 3128 8668 -
Application for Search of Marriage Records in Hong Kong and / or issue of Certified Copy of Marriage Certificate 3128 8668 -
Application for Search of Record of Birth in Hong Kong and / or application for a Certified Copy of an Entry in the Births Register 3128 8668 -
Application for Search of Record of Death in Hong Kong and / or application for a Certified Copy of an Entry in the Deaths Register 3128 8668 -

Information Services Department

Online ServiceHotlineEmail Address
Government Photo Store 2842 8688 photolib@isd.gov.hk
Online Government Bookstore 2537 1910 puborder@isd.gov.hk

Inland Revenue Department

Online ServiceHotlineEmail Address
Application for Business or Branch Registration 183 5500 enquiry@1835500.gov.hk
Business Registration Number Enquiry and Application for Supply of Information on the Business Register 183 5500 enquiry@1835500.gov.hk
Purchase of Tax Reserve Certificate 183 5500 enquiry@1835500.gov.hk
Stamping of Property Documents 183 5500 enquiry@1835500.gov.hk
Stock Borrowing and Lending Agreement Registration 183 5500 enquiry@1835500.gov.hk

Land Registry

Online ServiceHotlineEmail Address
Integrated Registration Information System Online Services 3105 0000 csa@landreg.gov.hk

Lands Department

Online ServiceHotlineEmail Address
Hong Kong Map Service 2231 3187 hkms_pub@landsd.gov.hk

Leisure and Cultural Services Department

Online ServiceHotlineEmail Address
Hong Kong Public Libraries Online Payment Service - libcu@lcsd.gov.hk
LCSD Performance Venues e-Application & Payment Services 3719 3227 eaps_hotline@asl.com.hk
Leisure Link Facility Booking and Activity Enrolment Services 2679 6822 leisurelink.helpdesk@nechk.nec.com.hk
Music Office Training Courses / Camps and Instrument Loan Scheme 2582 5314 cmooffice@lcsd.gov.hk

Marine Department

Online ServiceHotlineEmail Address
Annual Tonnage Fee 8108 2812 ebs_support@mardep.gov.hk
Application for Carriage Permit for Dangerous Goods of Class 7 (Radioactive Materials) (Local Vessels) 8108 2812 ebs_support@mardep.gov.hk
Application for Carriage Permit for Dangerous Goods other than Class 1 and Class 7 (Local Vessels) 8108 2812 ebs_support@mardep.gov.hk
Application for Certificate of Exemption from Regulations (HSPV) 8108 2812 ebs_support@mardep.gov.hk
Application for Declaration of Arrival / Departure (Local Vessel) 8108 2812 ebs_support@mardep.gov.hk
Application for Issue of Seafarer Licence 8108 2812 ebs_support@mardep.gov.hk
Application for Multiple Entry Permit (MEP) - Multiple & Single (Local Vessels) 8108 2812 ebs_support@mardep.gov.hk
Application for Night-staying Permit (Local Vessels) 8108 2812 ebs_support@mardep.gov.hk
Application for Removal Permit for Dangerous Goods of Class 1 (Explosives) (Local Vessels) 8108 2812 ebs_support@mardep.gov.hk
Application for Renewal of Operating Licence for Non-Survey Required Local Vessel 8108 2812 ebs_support@mardep.gov.hk
Extension / Change Port of Port Clearance (Local Vessel) 8108 2812 ebs_support@mardep.gov.hk
Extension of Certificate of Exemption from Regulations (HSPV) 8108 2812 ebs_support@mardep.gov.hk
Extension of Composite Permit (Local Vessel) 8108 2812 ebs_support@mardep.gov.hk
New Application / Extension of Certificate of Exemption from Regulations (Local Vessel) 8108 2812 ebs_support@mardep.gov.hk
Request for Transcript of Register (HK Registered Vessels) 8108 2812 ebs_support@mardep.gov.hk
Submission of Multiple Clearance Records (High Speed Passenger Vessels) 8108 2812 ebs_support@mardep.gov.hk
Submission of Multiple Entry & Clearance Record (Local Vessel) 8108 2812 ebs_support@mardep.gov.hk

Official Receiver's Office

Online ServiceHotlineEmail Address
Bankruptcy / Compulsory Winding-up Search 2867 2448 oroadmin@oro.gov.hk
Batch Compulsory Winding-up Search 2867 2448 oroadmin@oro.gov.hk

Rating and Valuation Department

Online ServiceHotlineEmail Address
Electronic Submission of Forms (Rates, Government Rent and Tenancy Matters) 2152 0111 enquiries@rvd.gov.hk
eRVD Bill Service 2152 0111 billing@rvd.gov.hk
Property Information Online 2150 8836 pio_enquiries@rvd.gov.hk

Transport Department

Online ServiceHotlineEmail Address
Application for Certificate of Vehicle Particulars 2804 2600 tdenq@td.gov.hk
Application for Renewal of Full Driving Licence 2804 2600 tdenq@td.gov.hk
Application for Renewal of Vehicle Licence 2804 2600 tdenq@td.gov.hk
Apply for Lantau Closed Road Permit 2804 2600 tdenq@td.gov.hk
Online Application for Ad Hoc Quotas for Cross Boundary Private Cars 2804 2600 licensing@td.gov.hk
Online Booking for Driving Tests 2804 2600 tdenq@td.gov.hk
Online Services for Personalized Vehicle Registration Marks 2804 2600 tdenq@td.gov.hk
Online Services for Traditional Vehicle Registration Marks 2804 2600 tdenq@td.gov.hk
Online Vehicle Annual Examination Booking and Rescheduling (Kowloon Bay VEC) 2759 7505 vsskbco@td.gov.hk
Online Vehicle Annual Examination Booking and Rescheduling (New Kowloon Bay VEC) 2751 8862 info@keep-choice.com
Online Vehicle Annual Examination Booking and Rescheduling (Sheung Kwai Chung VEC) 2424 5215 / 2418 2977 vsskbco@td.gov.hk
Online Vehicle Annual Examination Booking and Rescheduling (To Kwa Wan VEC) 2189 7081 vsskbco@td.gov.hk

Water Supplies Department

Online ServiceHotlineEmail Address
Apply for Renewal / Reissue of a Plumber’s Licence 2824 5000 wsdinfo@wsd.gov.hk
Online Application for Renewal of Fishing Licence or Additional Fishing Licence 2824 5000 wsdinfo@wsd.gov.hk

Working Family and Student Financial Assistance Agency

Online ServiceHotlineEmail Address
SFO E-link - My Bills 2802 2345 e-link_sfo@wfsfaa.gov.hk
Last revision date:March 2018
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