Contact List for e-Payment Enquiries
Main Content
This page lists the contact details of some bureaux and departments that provide e-payment services. You may contact them direct if you encounter problems during the payment process. If the information you require is not included in the list below, please contact GovHK Help Desk for further assistance.
GovHK Help DeskBuilding Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Building Records Access and Viewing On-line (BRAVO) | 2626 1207 | enquiry@bd.gov.hk |
Companies Registry
| Online Service | Hotline | Email Address |
|---|---|---|
| e-Search Services | 8201 8273 | helpdesk@e-services.cr.gov.hk |
| e-Incorporation and e-Filing Services | 8201 8273 | helpdesk@e-services.cr.gov.hk |
| Online Services under the Licensing Regime for Trust or Company Service Providers | 2867 2600 | enq@tcsp.cr.gov.hk |
Department of Health
| Online Service | Hotline | Email Address |
|---|---|---|
| e-Payment Service in DH Drug Office | 2319 8461 | pharmweb@dh.gov.hk |
Electrical and Mechanical Services Department
| Online Service | Hotline | Email Address |
|---|---|---|
| EMSD (Regulatory Services) Web-based Registration Service | 1823 | info@emsd.gov.hk |
Environmental Protection Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Electronic Forms for Online EIAO Application | 2835 1835 | reo@epd.gov.hk |
| EPIC Licences / Permits Applications | 2838 3111 | epd_epic@epd.gov.hk |
Food and Environmental Hygiene Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Online Cremation Booking System | 2150 7502 / 2570 4318 | apply_cbs@fehd.gov.hk |
| Online Licence Services | 2186 8167 | llpsadmin@fehd.gov.hk |
Highways Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Excavation Permit Management System (XPMS) | 2762 3357 | xpmssupport.rnd@hyd.gov.hk |
Housing Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Housing Electronic Building Records Online System | 3162 0621 | hebros_cs@housingauthority.gov.hk |
Immigration Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Application for Certificate of Absence of Marriage Record | 3128 8668 | - |
| Application for HKSAR Passport (For children 11 years to 15 years of age applying in Hong Kong) | 3128 8668 | - |
| Application for HKSAR Passport (For children 11 years to 15 years of age applying outside Hong Kong) | 3128 8668 | - |
| Application for HKSAR Passport (For persons 16 years of age or above applying in Hong Kong) | 3128 8668 | - |
| Application for HKSAR Passport (For persons 16 years of age or above applying outside Hong Kong) | 3128 8668 | - |
| Application for Search of Marriage Records in Hong Kong and / or issue of Certified Copy of Marriage Certificate | 3128 8668 | - |
| Application for Search of Record of Birth in Hong Kong and / or application for a Certified Copy of an Entry in the Births Register | 3128 8668 | - |
| Application for Search of Record of Death in Hong Kong and / or application for a Certified Copy of an Entry in the Deaths Register | 3128 8668 | - |
Information Services Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Government Photo Store | 2842 8688 | photolib@isd.gov.hk |
| Online Government Bookstore | 2537 1910 | puborder@isd.gov.hk |
Inland Revenue Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Application for Business or Branch Registration | 183 5500 | enquiry@1835500.gov.hk |
| Business Registration Number Enquiry and Application for Supply of Information on the Business Register | 183 5500 | enquiry@1835500.gov.hk |
| Purchase of Tax Reserve Certificate | 183 5500 | enquiry@1835500.gov.hk |
| Stamping of Property Documents | 183 5500 | enquiry@1835500.gov.hk |
| Stock Borrowing and Lending Agreement Registration | 183 5500 | enquiry@1835500.gov.hk |
Land Registry
| Online Service | Hotline | Email Address |
|---|---|---|
| Integrated Registration Information System Online Services | 3105 0000 | csa@landreg.gov.hk |
Lands Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Hong Kong Map Service | 2231 3187 | hkms_pub@landsd.gov.hk |
Leisure and Cultural Services Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Hong Kong Public Libraries Online Payment Service | - | libcu@lcsd.gov.hk |
| LCSD Performance Venues e-Application & Payment Services | 3719 3227 | eaps_hotline@asl.com.hk |
| Leisure Link Facility Booking and Activity Enrolment Services | 2679 6822 | leisurelink.helpdesk.hk@nec.com.hk |
| Music Office Training Courses / Camps and Instrument Loan Scheme | 3842 7761 | cmooffice@lcsd.gov.hk |
Marine Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Annual Tonnage Fee | 8108 2812 | ebs_support@mardep.gov.hk |
| Application for Carriage Permit for Dangerous Goods of Class 7 (Radioactive Materials) (Local Vessels) | 8108 2812 | ebs_support@mardep.gov.hk |
| Application for Carriage Permit for Dangerous Goods other than Class 1 and Class 7 (Local Vessels) | 8108 2812 | ebs_support@mardep.gov.hk |
| Application for Certificate of Exemption from Regulations (HSPV) | 8108 2812 | ebs_support@mardep.gov.hk |
| Application for Declaration of Arrival / Departure (Local Vessel) | 8108 2812 | ebs_support@mardep.gov.hk |
| Application for Issue of Seafarer Licence | 8108 2812 | ebs_support@mardep.gov.hk |
| Application for Multiple Entry Permit (MEP) - Multiple & Single (Local Vessels) | 8108 2812 | ebs_support@mardep.gov.hk |
| Application for Night-staying Permit (Local Vessels) | 8108 2812 | ebs_support@mardep.gov.hk |
| Application for Removal Permit for Dangerous Goods of Class 1 (Explosives) (Local Vessels) | 8108 2812 | ebs_support@mardep.gov.hk |
| Application for Renewal of Operating Licence for Non-Survey Required Local Vessel | 8108 2812 | ebs_support@mardep.gov.hk |
| Extension / Change Port of Port Clearance (Local Vessel) | 8108 2812 | ebs_support@mardep.gov.hk |
| Extension of Certificate of Exemption from Regulations (HSPV) | 8108 2812 | ebs_support@mardep.gov.hk |
| Extension of Composite Permit (Local Vessel) | 8108 2812 | ebs_support@mardep.gov.hk |
| New Application / Extension of Certificate of Exemption from Regulations (Local Vessel) | 8108 2812 | ebs_support@mardep.gov.hk |
| Request for Transcript of Register (HK Registered Vessels) | 8108 2812 | ebs_support@mardep.gov.hk |
| Submission of Multiple Clearance Records (High Speed Passenger Vessels) | 8108 2812 | ebs_support@mardep.gov.hk |
| Submission of Multiple Entry & Clearance Record (Local Vessel) | 8108 2812 | ebs_support@mardep.gov.hk |
Official Receiver's Office
| Online Service | Hotline | Email Address |
|---|---|---|
| Bankruptcy / Compulsory Winding-up Search | 2867 2448 | oroadmin@oro.gov.hk |
| Batch Compulsory Winding-up Search | 2867 2448 | oroadmin@oro.gov.hk |
Rating and Valuation Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Electronic Submission of Forms (Rates, Government Rent and Tenancy Matters) | 2152 0111 | enquiries@rvd.gov.hk |
| eRVD Bill Service | 2152 0111 | billing@rvd.gov.hk |
| Property Information Online | 2150 8836 | pio_enquiries@rvd.gov.hk |
Transport Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Application for Certificate of Vehicle Particulars | 2804 2600 | tdenq@td.gov.hk |
| Application for Renewal of Full Driving Licence | 2804 2600 | tdenq@td.gov.hk |
| Application for Renewal of Vehicle Licence | 2804 2600 | tdenq@td.gov.hk |
| Apply for Lantau Closed Road Permit | 2804 2600 | tdenq@td.gov.hk |
| Online Application for Ad Hoc Quotas for Cross Boundary Private Cars | 2804 2600 | licensing@td.gov.hk |
| Online Booking for Driving Tests | 2804 2600 | tdenq@td.gov.hk |
| Online Services for Personalized Vehicle Registration Marks | 2804 2600 | tdenq@td.gov.hk |
| Online Services for Traditional Vehicle Registration Marks | 2804 2600 | tdenq@td.gov.hk |
| Online Vehicle Annual Examination Booking and Rescheduling (Kowloon Bay VEC) | 2759 7505 | vsskbco@td.gov.hk |
| Online Vehicle Annual Examination Booking and Rescheduling (New Kowloon Bay VEC) | 2751 8862 | info@keep-choice.com |
| Online Vehicle Annual Examination Booking and Rescheduling (Sheung Kwai Chung VEC) | 2424 5215 / 2418 2977 | vsskbco@td.gov.hk |
| Online Vehicle Annual Examination Booking and Rescheduling (To Kwa Wan VEC) | 2189 7081 | vsskbco@td.gov.hk |
Water Supplies Department
| Online Service | Hotline | Email Address |
|---|---|---|
| Apply for Renewal / Reissue of a Plumber’s Licence | 2824 5000 | wsdinfo@wsd.gov.hk |
| Online Application for Renewal of Fishing Licence or Additional Fishing Licence | 2824 5000 | wsdinfo@wsd.gov.hk |
Working Family and Student Financial Assistance Agency
| Online Service | Hotline | Email Address |
|---|---|---|
| SFO E-link - My Bills | 2802 2345 | e-link_sfo@wfsfaa.gov.hk |
Last review date: May 2025