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FAQs
Programme Information
- What is the Government Wi-Fi Programme?
The Government Wi-Fi Programme is an initiative to provide free wireless
Internet access to the public in some 350 government premises with high public
patronage. These premises include all public libraries, public enquiry service
centres, key cultural and recreational centres, job centres, community halls,
large parks, and government offices that are frequented by the public. The
Government plans to progressively install Wi-Fi facilities at some 120 premises
by mid 2008 and another 230 premises by mid 2009.
- Are residential and commercial areas covered?
No, only selected government premises will be covered.
- How can the public benefit?
The new government Wi-Fi facilities will enable the public to access the
Internet more conveniently, with more locations available and better
geographical coverage. With these new facilities, the public will be able to
surf the Web for business, study and leisure, or access government services
with greater ease than ever before.
- Are the Wi-Fi services provided in the public housing estates part of
the Government Wi-Fi Programme?
The free Wi-Fi services provided in the public housing estates are not provided
by the GovWiFi Programme. They are provided by other commercial IT
service provider for public rental housing (PRH) tenants.
- I was using the free GovWiFi service. Why I was charged
unconsciously to commercial services (e.g. GPRS/3G or other Wi-Fi
service)?
Some mobile devices would switch the Internet access service between GPRS/3G
and other Wi-Fi services automatically depending on signal strength. If there
are more than one wireless or mobile services available, the one with the
strongest signal may be connected.
- How can I avoid falling into the trap of using other commercial wireless
services unintentionally?
To avoid dispute on connection service charges, you should be aware of the data
services you are using and the characteristics of your mobile devices. If you
want to avoid connecting to chargeable GPRS/3G or Wi-Fi services
unintentionally, you should turn off the Internet access feature of GPRS, 3G
and Wi-Fi, as well as disable the feature of automatic connection to these
networks. Also, the signal strength of GovWiFi in the location may vary
at different spots. Some less powerful mobile devices may have a weak
connection at some spots. Please move to areas with stronger Wi-Fi signal in
order to have a stable Wi-Fi connection.
- How can I verify that the connection is GovWiFi
service?
You can verify that you are connecting to the GovWiFi service by
clicking "Verify Service" in the GovWiFi landing page
(free.wifi.gov.hk). Please check that a closed lock icon (
) is shown on the browser, and verify that the
certificate is issued by "Hongkong Post e-Cert CA 1" to the domain
"ecert.wifi.gov.hk".
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