FAQs about Electronic Notices, Documents and Alert Messages
Q1.How to make the selection of receiving notices and documents in the form of electronic record?Ans
You can make your selection when setting up your account profile (Step 3) during the registration process. If necessary, you may also change your selection subsequently in the Profile Section of your eTAX account.
Q2.Can I change my previous decision to receive Electronic Notices? If so, how?Ans
Yes. You can do so by clicking the relevant "Change" button in the Profile Section of your eTAX Account. Please note that it will generally take 5 working days for the change to become effective.
Please note that despite your change of selection, electronic payment receipts will continue to be sent to your Message Box. However, no paper or electronic payment receipts will be issued to you if your eTAX Account is closed.
Q3.If I have selected to receive Electronic Notices related to tax return filing but subsequently find that I do not meet the criteria for filing return through the Internet. What should I do?Ans
You can obtain a paper tax return through the relevant link provided
- at the bottom of the Notice to file Tax Return – Individuals; or
- on the screen of Tax Return in the Tax Position Section of your eTAX Account; or
- on the e-filing screen after you have read the criteria for Internet filing.
Q4.I have selected to receive Electronic Notices related to tax return filing. However, I wish to refer to the contents of the paper tax return. What should I do?Ans
You can view the specimen of a paper tax return through the link "Specimen of Tax Return – Individuals (B.I.R. 60)" provided under "Related Information > Tax Return & Guide" at the left menu bar.
Q5.If I have not received the original tax bill stated in a reminder for overdue tax or tax recovery notice, how can I view details of the bill?Ans
You can do so by clicking the relevant "View" button at the screen of Assessment under the Tax Position Section of your eTAX Account.
Q6.When shall I expect to receive alert messages for tax return filing or tax payment?Ans
Alert Messages for tax return filing or tax payment are sent to your eTAX Account about 1 week before the relevant due dates for return filing or payment. In addition, a note will also be sent to your email address advising you to read the alert message, if you have selected such service.
Q7.Will I receive “e-Alert For Tax Payment” message for all my tax bills?Ans
eTAX Account holders will receive “e-Alert For Tax Payment” messages for all outstanding tax bills related to salaries tax, property tax for solely owned properties, profits tax for sole proprietorship businesses and personal assessment.
Q8.If I have more than one tax return or tax bill due for filing or payment on the same date, will I receive multiple alert messages?Ans
Yes, you will receive an alert message for each tax return or tax bill due to be filed or paid on the same date.
Q9.If I am not an eTAX Account holder, can I apply for e-Alert message service?Ans
No, this service is available to eTAX Account holders only.
Q10.When I try to view a PDF document of e-Notice, nothing is shown except a blank window pops up.
Q11.How should I print the payment voucher?Ans
You should use A4 size white paper to print payment voucher that is attached to your electronic notice of assessment. Moreover, you should select "Fit to Printer Margins" for "Page Scaling" under the "Page Handling" of Adobe Reader’s "Print" dialogue box so that the document can be printed in full. The "Fit to Printer Margins" option, once selected, will remain the default option until further change.
Q12.Will I receive e-Receipt for all my tax payment made?Ans
eTAX Account holders will receive e-Receipt for payments made by post or through electronic media for salaries tax, property tax for solely owned properties, profits tax for sole proprietorship businesses and tax under personal assessment.
Q13.Will I receive e-Receipt for tax payment if I paid tax in person at post office in Hong Kong?Ans
No, e-receipts will only be issued in respect of tax paid by post or through electronic media.
Q14.How can I view the e-Receipt?Ans
You can do so by clicking the relevant "View" button at the screen of Message of "e-Receipt of Tax Payment" under the Message Box Section of your eTAX Account.
Q15.When can I expect to receive the e-Receipt after I pay my salaries tax through electronic media?Ans
It generally takes 2 working days after receipt of payment for the IRD to send the e-Receipt to the Message Box Section of your eTAX Account. If you have provided your private email address and selected to receive email, IRD will send you an email advising you to read the e-Receipt message.
Q16.How should I print the e-Receipt (in PDF format)?
Q17.If I am not an eTAX Account holder, can I receive e-Receipts for postal and electronic tax payment?Ans
No, only eTAX Account holders may receive e-Receipts.