Application for Access to Information of Immigration Department under the Code on Access to Information

Under the Code on Access to Information, you may make a request for information or records held by government bureaux and departments of the Hong Kong Special Administrative Region.  You may make the request to the Immigration Department online here.

Services Available through This Online Service

A. Access to General Information

Using this online service, you may request access to the general information on various services provided by the Immigration Department.  For example, you may make a request for the application form, statistics available to the public, etc., relating to our services including registration of Hong Kong identity card, registration of births, deaths and marriage, issue of travel document, visa application and application for extension of stay.  To find out the list of records and publications of the Department available to the public, you can refer to the following link:

Application for access to general information held by the Immigration Department could be made online by clicking the button below:

B. Access to Information with Personal Data

Using this online service, you may request a copy of document you have submitted in connection with the process of an immigration facility, e.g. a copy of an employment contract, completed application form or travel document, etc.  You may also request access to information on behalf of another person with proper authorisation of that person.

Moreover, you may also request access to the personal data stated in the List of Information Available to the Public at a Fee in the prescribed manners.

Application for access to information with personal data could be made online by clicking the button below:

Required Documents

If you wish to request access to information on behalf of other person, please submit a written authorisation of that person.  You may be required to provide proof of relationship with the applicant, e.g. marriage certificate, birth certificate, etc.

You may be required to provide additional information and/or document for your application.

Acceptable file formats of required documents:

Image type : JPEG, PDF, GIF, PNG or TIF (RAW, LZW, JPEG, CCIT-G4)
File size : 5Mbytes or below for each file

Fees

Other than publications which are available free of charge or at a cost with specified fee, a charge will be made to cover the cost of photocopying documents to be supplied at the standard photocopying charge per photocopy unless otherwise provided by enactment or approved by the Secretary for Financial Services and the Treasury.  You will be advised of such charge before collection of the requested documents.

Payment Method

A written notification for payment will be sent to you after processing your application.  You could pay through FPS, PPS or by credit card (VISA, MasterCard, UnionPay and JCB only) through the webpage link provided in the written notification by entering the application reference number.  You can also make payment by sending crossed cheque or cashier order payable to “The Government of the Hong Kong Special Administrative Region”.  Cash should not be sent through post.

Processing Time

Where possible, the information requested will be made available within 10 days after receipt of your request.  If the Department is unable to provide the requested information within 10 days, you will receive an interim reply within the same period.  The target processing time is 21 days from the date of receipt of request.

Other Means to Submit Application for Access to Information

You may also submit your application by post or by completing the application form along with the supporting documents (if applicable) to the Immigration Department:

By post

Access to Information Officer
Immigration Department
23/F, ImmigrationTower
7 Gloucester Road, Wan Chai
Hong Kong

In person

Access to Information Officer
Immigration Department
c/o Receipt and Despatch Unit
2/F ImmigrationTower
7 Gloucester Road, Wan Chai
Hong Kong

By fax

(852) 3101 0512

Assistance and Further Information

If you need technical assistance in using the online service, you can call the Immigration e-Services Hotline at (852) 3128 8668 between 7 am and 11 pm daily.

For general enquiries, please call (852) 2824 6111 during office hours (from 8:45 am to 5:15 pm, Monday to Friday, from 9 am to 12 noon on Saturday, except public holidays), send a fax to (852) 2877 7711 or send an email to enquiry@immd.gov.hk.

Further information on the service is also available in the following Frequently Asked Questions (FAQs):