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If you are not a Hong Kong Resident, please click herehttp://www.gov.hk/en/nonresidents/visarequire/echannel/ for information about e-Channel service for visitors.

 

e-Channel

Eligibility Criteria

You can perform automated immigration clearance at an e-Channel if you are:

(1)A Hong Kong permanent resident aged 11 or above (using a  smart identity card);
(2)A Hong Kong resident aged 11 or above holding a Document of Identity for Visa Purposes (using a smart identity card and carrying a valid Document of Identity for Visa Purposes);
(3)A person aged 11 or above who has the right to land or is on unconditional stay in Hong Kong (using a smart identity card);
(4)A non-permanent resident issued with a notification label (using a smart identity card and carrying a valid travel document); or
(5)A registered cross-boundary primary school student under the age of 11 (using the enrolled valid travel document).

 

Using e-Channel

Upon using the e-Channel, you only need to insert your smart identity card into the card reader.  When the reading process has finished, take back your smart identity card and you will be able to enter the e-Channel.  After entering the e-Channel, you will need to place the registered thumb or finger flat on the centre of the fingerprint scanner, as shown in the following illustration.

simple guide to fingerprint verification

After successful fingerprint verification, you can leave the e-Channel.

The procedure is illustrated in a workflow video that can be accessed through the following link.

Only one person is allowed to enter the e-Channel at any one time. While a person is performing fingerprint verification inside the e-Channel, the next person queuing in front of the e-Channel can insert his/her smart identity card into the reader. 

e-Channel with Voice Navigation Function

To facilitate visually impaired persons to enjoy self-service immigration clearance service, both the Arrival Hall and Departure Hall of Lok Ma Chau Spur Line Control Point and Macau Ferry Terminal are now equipped with a voice navigated e-Channel.  Braille maps are provided at both control points for visually impaired persons to locate the voice navigated e-Channel, and they may proceed to the e-Channel for conducting immigration clearance by following the tactile guide path.

The voice navigation function can be activated by pressing the activation button with speaker sign.  Visually impaired persons may then follow the voice instructions to complete the immigration clearance process.   In addition to the voice navigation function, Braille tags are also affixed next to the activation button, the card insertion slot and the fingerprint scanner to facilitate visually impaired persons in completing the self-service immigration clearance process.

Braille tags next to the activation button and card insertion slot of the voice-navigated e-Channel  Braille tags next to the fingerprint scanner of the voice-navigated e-Channel  e-Channel with Voice Navigation Function

 

Express e-Channel

The Express e-Channel Service is available at Lo Wu Control Point to provide faster immigration clearance to enrolled Hong Kong residents aged 18 or above who are existing e-Channel users.

Enrolment 

If you want to take advantage of this service, you should proceed to the enrolment e-Channel upon arriving at or departing from Lo Wu Control Point.  At the enrolment, you will be asked to give consent to the Director of Immigration for retrieval of your personal data from the chip of your identity card and storage of such data in a database for subsequent automated immigration clearance.  Upon confirmation of enrolment, you will be able to enter the enrolment e-Channel for fingerprint verification to complete the self-service enrolment and immigration clearance.

There is also an Enrolment Office in the Eastern Arrival Hall of Lo Wu Control Point to provide assistance if you cannot complete the self-service enrolment.

self service enrolment   document reader  

 

Using Express e-Channel 

The entrance of the Express e-Channel is installed with a document reader.  You only need to place the card face of your smart identity card onto the document reader and push it inward to the upper edge.  When prompted to take back the identity card, you can do so and enter the Express e-Channel for fingerprint verification.  After successful fingerprint verification, you can leave the Express e-Channel.

Please note that you should remove the protective cover from your identity card before using the Express e-Channel.  Your card should also be kept clean and in proper condition.  Damaged, defaced or bent identity cards may not work at the Express e-Channels.  If you have applied for a new identity card, you will need to re-enrol when you receive the new card to continue using the Express e-Channel.

If you would like to enquire about and to change your enrolment details, please contact the Duty Chief Immigration Officer at Lo Wu Control Point.  If you want to cancel the enrolment record, a cancellation form is available through the following link.  Please complete the form and submit it in person to an immigration staff at any Control Point.

The procedure for using Express e-Channel is illustrated in a workflow video that can be accessed through the following link.

Cross-boundary Student e-Channel

Cross Boundary Student e-Channel 

To provide more convenient automated immigration clearance service for cross-boundary primary school students, Cross-boundary Student e-Channels are installed at Lo Wu Control Point.

Eligibility Criteria

You can perform automated immigration clearance at the Cross-boundary Student e-Channel after successful enrolment if you are:

(1)A cross-boundary primary school student under the age of 11;
(2)At least 1.1 m tall; and
(3)Holding a valid travel document.

Using Cross-boundary Student e-Channel

Upon using the Cross-boundary Student e-Channel, you should place your enrolled travel document onto the document reader.  When the reading process has finished, you will be able to enter the Cross-boundary Student e-Channel.  After entering the Cross-boundary Student e-Channel, you will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify your fingerprint.  After successful fingerprint verification, you can leave the Cross-boundary Student e-Channel.

 Cross Boundary Student e-Channel Cross Boundary Student e-Channel

If you need to change your enrolment details, especially after the replacement of a travel document, your parent or guardian should complete the Change of Registered Particulars Application Form (available at Lo Wu Control Point) and submit it to an immigration staff there.  When you reach the age of 11, you should perform automated immigration clearance at the e-Channels using your new smart identity card.

The procedure for using the Cross-boundary Student e-Channel is illustrated in a workflow video that can be accessed through the following link.

Vehicular e-Channel

All vehicular control points, including Lok Ma Chau, Man Kam To, Sha Tau Kok and Shenzhen Bay, have been installed with vehicular e-Channels. 

Eligibility Criteria

If you are a cross-boundary driver and fulfil the following criteria, you can use your smart identity card to perform automated immigration clearance at a vehicular e-Channel after successful enrolment:

(1)A Hong Kong permanent resident;
(2)Hong Kong resident holding a Document of Identity for Visa Purposes;
(3)A person who has the right to land or is on unconditional stay in Hong Kong; or
(4)A non-permanent resident who has been issued with a notification label.

You must also carry your valid travel document when passing through the control points.

Enrolment

At the enrolment, you must give consent to the Director of Immigration to scrutinise and verify your personal particulars kept by the Registration of Persons Office.  The consent form, containing details of submission methods, is available at Lok Ma Chau, Man Kam To, Sha Tau Kok and Shenzhen Bay Control Points.  Besides, you may perform electronic authorization during the immigration clearance through the vehicular e-Channels at the above-mentioned control points.

 Vehicular e-Channel

Using Vehicular e-Channel

To ensure smooth and fast clearance, the vehicular e-Channels are employed with both fingerprint verification and face recognition technologies.  Upon using the vehicular e-Channel, you should stop your vehicle before the white line and wait for the green traffic light before driving into the vehicular e-Channel.  While you are driving into the vehicular e-Channel, sensors on both sides of the vehicular e-Channel will trigger to move the checking station to a suitable height, enabling you to place your registered thumb or finger flat on the fingerprint scanner and simultaneously look at the camera installed at the checking station.

 checking station

If you encounter problems during clearance, you can use the intercom to contact immigration staff for assistance.  Upon completion of the immigration clearance, you can simply drive away.

Cancellation of enrolment

To cancel your participation in the scheme, please contact us at 2294 2030.

One-stop Customs and Immigration Clearance at Shenzhen Bay

If you are the driver of a goods vehicle passing through the Shenzhen Bay Control Point, you can enjoy one-stop customs and immigration clearance service.  The clearance procedures are outlined in the following illustrations.

one stop customs and immigration clearance procedures one stop customs and e-channel clearance procedures

 

Hong Kong Residents Using Automated Immigration Clearance Service in the Macao Special Administrative Region

Eligibility Criteria

You are eligible to enrol for using the automated immigration clearance service in the Macao Special Administrative Region if you are:

(1)Aged 11 or above; and

(2)

 

Holding a valid Hong Kong permanent identity card or Hong

Kong identity card containing ‘*’, ‘***’ or ‘R’ symbol.

Enrolment 

You can enrol for the automated immigration clearance service free of charge at the Enrolment Offices located at the following locations.

  • Border Checkpoint at the Hong Kong-Macao Ferry Terminal (Arrival Hall)
  • Border Checkpoint at the Taipa Ferry Terminal (Arrival Hall)
  • Border Checkpoint at the Border Gate (Departure Hall)
  • Immigration Department Building of Macao at Pac On

If you are aged between 11 and 17, you are required to be accompanied by a parent or guardian, and produce your original copy of birth certificate and the Hong Kong identity card of the accompanying father, mother or guardian for enrolment.  (If accompanied by a guardian, the original copy of the legal authorisation letter or court order should be provided.)

If you are aged 18 or above, you may also perform the self-service enrolment at the enrolment kiosks in the following locations.

 Control Points / Offices

Locations of 

Automated Enrolment Kiosks

(1)Macau Ferry TerminalArrival and Departure Halls
(2)China Ferry TerminalDeparture Hall

(3)

 

Tuen Mun Ferry Terminal

(Temporarily closed)

Departure Hall

 

(4)

 

Information and Liaison Section

2/F, Immigration Tower, Wanchai

-

 

At the enrolment, you must give consent to the Director of Immigration to retrieve the personal data stored inside the chip of your identity card and capture your fingerprint templates for transmission to the Macao Public Security Police Force Immigration Department for processing your enrolment for the Macao Automated Passenger Clearance System (Please refer to the Disclaimer).  After successful completion of the enrolment, you may normally use the Macao automated immigration clearance service within three working days.

Re-enrolment is required if you have replaced your identity card.

Using Automated Immigration Clearance Service in the Macao Special Administrative Region

After successful enrolment, you can use the automated immigration clearance service at the following control points.

  • Border Gate checkpoint
  • Hong Kong-Macao Ferry Terminal checkpoint
  • Taipa Ferry Terminal checkpoint
  • Macao International Airport checkpoint
  • Cotai checkpoint

Cancellation of Enrolment

If you are enrolled Hong Kong residents aged 18 or above, you may apply for cancellation of the enrolment by completing an application form and hand it in person to a Macao Public Security Police Force Immigration Officer at any Border Control Subdivision in Macao.

If you are enrolled Hong Kong residents aged between 11 and 17, your parent or guardian should approach any Border Control Sub-divisions in Macao in person to complete an application form, hand it to a Macao Public Security Police Force Immigration Officer and produce the Hong Kong identity card or passport together with your original copy of birth certificate or the guardian’s proof of relationship for verification of identity.

Hong Kong Residents Using Automated Immigration Clearance Service in the Republic of Korea

Eligibility Criteria

With effect from 12 December 2013, you are eligible to enrol for the Smart Entry Service (SES) of the Republic of Korea for automated immigration clearance if you are:

(1)Aged 17 or above;

(2)

 

Holding a Hong Kong Special Administrative Region

passport valid for at least 6 months;

(3)Eligible to use the Hong Kong e-Channel service; and
(4)Having no adverse record in the Republic of Korea.

Enrolment is free of charge and on a voluntary basis.

Enrolment

Step 1: Online Pre-enrolment

You must complete the online pre-enrolment for the SES through the link below and print out the Notification Slip upon successful pre-enrolment.  (Please note that prior to performing online pre-enrolment, you need to create an user account at the Korea Immigration Service website.  You can login your account in the same website for subsequent checking on the pre-enrolment result at <My Page>.)

 You must bring along the Notification Slip and present it upon your enrolment at the Enrolment Offices in the Republic of Korea.

Step 2: Enrolment at Enrolment Centers in the Republic of Korea

You can enrol for the SES at the SES Enrolment Centers with your passport (valid for at least 6 months) and the valid Notification Slip. For the locations and the opening hours of the SES Enrolment Centers, please visit the Smart Entry Service Websitehttp://www.ses.go.kr/ses/EcnCenterR_en.ses of the Korean Immigration Service.

For enrolment, you are required to :

  • present your Hong Kong Special Administrative Region passport;
  • present your Notification Slip;
  • complete enrolment forms;
  • have fingerprints taken; and
  • have photograph taken.

Any incorrect or false information provided will render the pre-enrolment invalid and/or lead to refusal of the enrolment for the SES in the Republic of Korea.

If you have renewed / replaced your Hong Kong Special Administrative Region passport, you need to go through Step 1 and Step 2 of the enrolment again with your new passport.

If you are eligible for the SES, you should complete the pre-enrolment at the Korea Immigration Service website at the link below. Please read the Tips of Entering Details for Online Pre-enrolment at the SES Websitehttp://www.gov.hk/en/residents/immigration/images/pdf/Preenrolment_en.pdf before proceed to perform the pre-enrolment.

Pre-enrolment for the Smart Entry Service for Holders of the Hong Kong Special Administrative Region Passporthttp://www.ses.go.kr/ses/LoginM_en.ses

Using Automated Immigration Clearance Service in the Republic of Korea

After successful enrolment, you can use the SES at the following locations:

  • Incheon International Airport;
  • Gimpo International Airport;
  • Gimhae International Airport;
  • Jeju International Airport; and
  • Incheon Port International Passenger Terminal.

For more details of enrolment and usage, please visit the SES Websitehttp://www.ses.go.kr/ses/main_en.ses.

Hong Kong Residents Using Automated Immigration Clearance Service in the Federal Republic of Germany (Trial Run)

Eligibility Criteria

With effect from 1 September 2014, you are eligible to enrol for the automated immigration clearance service of the Federal Republic of Germany (EasyPASS) if you are:

(1)Aged 18 or above;
(2)Holding a Hong Kong Special Administrative Region Electronic Passport (e-Passport)* valid for at least 6 months; and
(3)Having no adverse record in the Federal Republic of Germany.

Enrolment is free of charge and on a voluntary basis.

Enrolment

You can enrol for the EasyPASS service at the Enrolment Office listed below.

Control PointsLocation of Enrolment OfficesOpening Hours
Frankfurt Airport*Terminal 16:30 a.m. – 9:30 p.m.

* You can enroll for the EasyPASS at the enrolment centre at Frankfurt Airport in the trial run.

For enrolment, you are required to :

  • present your valid Hong Kong Special Administrative Region e-Passport* (valid for at least 6 months); and
  • complete enrolment forms

* Hong Kong Special Administrative Region e-Passport was introduced on 5 February 2007 with the symbol on the front cover.   For application of a Hong Kong Special Administrative Region e-Passport, please click herehttp://www.gov.hk/en/residents/immigration/traveldoc/hksarpassport/.

 e-passport with an additional electronic travel document symbol

If you have renewed / replaced your Hong Kong Special Administrative Region e-Passport, you need to enrol for EasyPASS again.

Using Automated Immigration Clearance Service in the Federal Republic of Germany

After successful enrolment at Frankfurt Airport, you can use the EasyPASS at Frankfurt Airport, Munich Airport, Dusseldorf Airport and Hamburg Airport by going through the following steps:

  • You should place your Hong Kong Special Administrative Region e-Passport on the document reader with the data page facing down for document authentication and wait for instruction before entering the gate.
  • Inside the gate, you should look directly at the camera for identity verification.
  • After successful identity verification, you should follow the instruction to go to the booth located directly behind the gate for stamping.

For more details of enrolment and usage, please visit the  EasyPASS Websitehttp://www.easypass.eu.

Hong Kong Residents Using Automated Immigration Clearance Service in the Republic of Singapore

Eligibility Criteria

With effect from 22 September 2014, you are eligible to enrol for the enhanced-Immigration Automated Clearance System (eIACS) of the Republic of Singapore for the automated immigration clearance service if you:

(1)Are aged 11 or above;
(2)Are holding a Hong Kong Special Administrative Region passport valid for at least 6 months;
(3)Have visited the Republic of Singapore for no fewer than 3 times in the past 12 months immediately before enrolment; and
(4)Have no adverse record in the Republic of Singapore.

Enrolment is free of charge and on a voluntary basis.

Enrolment

You can enrol for the eIACS at the eIACS Enrolment Centres in the Republic of Singapore. For locations and opening hours of the eIACS Enrolment Centres, please visit the eIACS Websitehttp://www.ica.gov.sg/page.aspx?pageid=407#procedures of the Singapore Immigration & Checkpoints Authority.

For enrolment, you are required to :

  • present your Hong Kong Special Administrative Region passport (valid for at least 6 months);
  • submit a recent colour passport-sized photograph*;
  • complete enrolment forms; and
  • have fingerprints taken.

* Please visit the eIACS Websitehttp://www.ica.gov.sg/page.aspx?pageid=407#documents for the requirements of photograph.

If you are aged between 11 and 17, you are required to be accompanied by a parent or guardian.  Your original copy of birth certificate and the passport of the accompanying parent or guardian should be provided for enrolment.  (Note: If you are accompanied by a guardian, the original copy of legal authorisation letter or court order must be provided.)

If the enrolment is successful, a Multiple Journey Visit Pass (MJVP) will be endorsed in your Hong Kong Special Administrative Region passport which is valid for 2 years or valid till 6 months before the expiry of your Hong Kong Special Administrative Region passport, whichever is earlier.  You can use the eIACS in your subsequent visits to the Republic of Singapore.

Upon the expiry of the MJVP, or if you have renewed / replaced your Hong Kong Special Administrative Region passport, you are required to enrol for the eIACS again.

Using Automated Immigration Clearance Service in the Republic of Singapore

After successful enrolment, you can use the eIACS in the Republic of Singapore.

For more details of enrolment and usage, please visit the eIACS Websitehttp://www.ica.gov.sg/page.aspx?pageid=407.

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