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Water Accounts & Meters

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Application for Taking Up of Water Account

This is a Government Site This page provides access to Online Service This page provides access to Downloadable Form

Apply online to take up domestic, non-domestic or flushing water accounts.

http://www.wsd.gov.hk/en/electronic_services/water_account_related_services/takeup_online/index.html

Application for Closing of Water Account and Refund of Water Deposit

This is a Government Site This page provides access to Online Service

Apply online to close your water account and claim the refund of your water deposit.

http://www.wsd.gov.hk/en/electronic_services/water_account_related_services/wwo243On/index.html

Changing Personal Particulars for Water Accounts

This is a Government Site This page provides access to Online Service

You may change your personal particulars for your water accounts online, once you have signed up for an online user account through this website.

https://www.esd.wsd.gov.hk/esd/bnc/updatePersonalParticulars/requestEcertNote.do?pageFlag=1

High / Low Consumption Notices

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Got a high or low water consumption notice from the Water Supplies Department? High water consumption may be the result of undetected leakage while low water consumption may be induced by inaccurate registration of the meter. Check here for possible reasons and actions you can take.

http://www.wsd.gov.hk/en/customer_services_and_water_bills/water_bills/high_low_consumption_notice/index.html

Emergency Water Suspension Notices and Enquiries

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A serious water mains burst affecting a large area may result in an emergency water suspension. The Water Supplies Department will provide related information through its enquiry hotline when that happens. Find the details here.

http://www.wsd.gov.hk/en/customer_services_and_water_bills/water_suspension_notices/emergency_water_suspension_notices_and_enquiries/index.html

Planned Water Suspension Notices

This is a Government Site

Check out the planned major temporary suspensions of water supplies that may affect you. The notices cover major planned temporary suspensions of water supply which will affect large area only.

http://www.wsd.gov.hk/en/customer_services_and_water_bills/water_suspension_notices/planned_water_suspension_notices/index.html

Installation of Separate Water Meter

This is a Government Site This page provides access to Downloadable Form

Want to install a separate or individual meter for your flat? You will need the help of a licensed plumber. Find out what you and the licensed plumber should do before starting the plumbing work.

http://www.wsd.gov.hk/en/customer_services_and_water_bills/application_for_water_supply/installation_of_separate_water_meter/index.html

Refixing of Water Meter

This is a Government Site This page provides access to Downloadable Form

You may need to apply for the refixing of a water meter when there is a change of occupancy of a premise and the meter has been removed at the request of the previous registered consumer. Find the application details here.

http://www.wsd.gov.hk/en/customer_services_and_water_bills/application_for_water_supply/refixing_of_water_meter/index.html

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