There are various ways that you can lodge complaints about pollution. Here you can find out how your complaints can help to protect the environment, how to lodge a complaint and how to check the progress of your complaint.
How Your Complaints can help
Everyone in the community can play a role in protecting the environment. One of the easiest and most effective ways of doing this is to lodge a complaint about a pollution incident with the Environmental Protection Department. Prompt reporting means that quick action can be taken to solve the problem, and we all benefit. The Department responds to all complaints within 3 working days.
How to Lodge a Complaint
Depending on the subject of your complaint, there are different ways in which you can lodge it.
You can report general pollution incidents, including air pollution, indiscriminate waste water discharge, illegal waste disposal and noise from an industry or business, through the following link.
- General pollution complaint formhttps://epic.epd.gov.hk/ca/uid/complain_submit
You can report smoky vehicles through the following link.
- Smoky vehicle complaint guide and formhttps://epic.epd.gov.hk/ca/uid/smoky_public
You can also report pollution through the Environmental Protection Department's Customer Service Centrehttp://www.epd.gov.hk/epd/english/how_help/report_pollution/csc_more.html at 2838 3111 or by mail to one of the Department's Regional Offices.
CSC Hotline Service Hours:
8:30am - 6:30pm on Mon-Fri
Voice mail service is provided for non-office hours
- Regional Office contact detailshttp://www.epd.gov.hk/epd/english/how_help/report_pollution/reportpollution_2.html
If domestic noise is causing a problem during night time from 11:00 pm to 7:00 am, you can lodge a complaint on the Police Force website or call your local police station.
- Police complaint formshttp://www.police.gov.hk/ppp_en/02_er_room/
- Police station contact detailshttp://www.police.gov.hk/ppp_en/contact_us.html
Enquiry on environmental matters may be sent to email@example.com:firstname.lastname@example.org.
For other complaints (such as littering from vehicles and hygiene problems), please call the 1823 or use the following link.
Checking the Progress of a Complaint
Once you have lodged a complaint there are a number of ways that you can check on its progress, or provide new information.
To check the progress of a smoky vehicle complaint, please contact the Environmental Protection Department's Customer Service Centrehttp://www.epd.gov.hk/epd/english/how_help/report_pollution/csc_more.html at 2838 3111 or enquire by mail to:
Mobile Source Group
Environmental Protection Department
Room 3402, 34th Floor
5 Gloucester Road
To provide further information about a pollution incident you have already reported, go to the following page. Make sure that you have ready the Electronic Submission Reference Number and Password that you received when you originally lodged the complaint.
- Submission of further informationhttps://epic.epd.gov.hk/ca/uid/complain_followup
To check the progress of a complaint lodged online, go to the following page. Again, you should have your Electronic Submission Reference Number and Password ready.
- Online complaint progress checkhttps://epic.epd.gov.hk/ca/uid/complain_enquirypw
Last review date: December 2014