As environmental issues may have impact on our daily lives, various Government departments have established their helpdesk to handle enquiries and complaints from the public. Here you can find out which department to contact, and how to enquire or complain about an environmental issue.

If you have any enquiries or complaints about pollution, the Environmental Protection Department's Customer Service Centre is ready to help. The Centre will allow you to:

• Register a complaint.
• Enquire about pollution issues.
• Access a helpdesk.
• Obtain the latest news on departmental services.

Hotline: 2838 3111
Service Hours:8:30 am – 6:30 pm, Monday to Friday
Email: enquiry@epd.gov.hk ( mailto:enquiry@epd.gov.hk )

• More on the Customer Service Centre
  http://www.epd.gov.hk/epd/english/how_help/report_pollution/csc_more.html
• To lodge pollution complaints
  http://www.gov.hk/en/residents/environment/public/enquiries/logpollutioncomplaint.htm

The Agriculture, Fisheries and Conservation Department always welcomes public enquiries, suggestions or complaints. The Department can be contacted on its hotline, by email, or by mail or in person.

Hotline:  2708 8885 (24 hours)
Fax: 2311 3731
Email: mailbox@afcd.gov.hk ( mailto:mailbox@afcd.gov.hk )

Post: Agriculture, Fisheries and Conservation Department
5th Floor Cheung Sha Wan Government Offices
303 Cheung Sha Wan Road
Kowloon

Reception Counter Hours: 8:30 am – 12:30 pm and 1:30 pm – 5:45 pm, Monday to Friday.

The Leisure and Cultural Services Department welcomes any enquiries, comments, suggestions or complaints about the beaches it manages and listings on the Register of Old and Valuable Trees.

Hotline: 2414 5555 (24 hours)
Email: enquiries@lcsd.gov.hk ( mailto:enquiries@lcsd.gov.hk )

The Electrical and Mechanical Services Department is ready to help with enquiries about energy efficiency 24 hours a day.

Public Enquiry Hotline: 1823 (Citizen's Easy Link)

If you have any questions about drinking water supply related issues you can contact the Water Supplies Department by phone, fax, email, mail or in person. The departmental website provides comprehensive information on how to make enquiries, including electronic forms and addresses of Customer Enquiry Centres.

Hotline: 2824 5000 (24 hours)
Fax: 2824 0578
Email: wsdinfo@wsd.gov.hk ( mailto:wsdinfo@wsd.gov.hk )

Post: Water Supplies Department

48th Floor Immigration Tower
7 Gloucester Road
Wan Chai

• More on enquiries to the Water Supplies Department
  http://www.wsd.gov.hk/en/html/contact/

A clean and hygienic living environment is very important to everyone's well-being. The Food and Environmental Hygiene Department welcomes enquiries, comments, suggestions and complaints about environmental hygiene. You can contact the department by email, by fax, by telephone or in writing.

Hotline: 2868 0000 (24 hours)
Fax : 2869 0169
Email: enquiries@fehd.gov.hk ( mailto:enquiries@fehd.gov.hk )

Post: Food and Environmental Hygiene Department
44th Floor, Queensway Government Offices,
66 Queensway,
Hong Kong

• Information on how to contact FEHD
  http://www.fehd.gov.hk/comments/contact_us.html
• District Environmental Hygiene Offices
  http://www.fehd.gov.hk/district_offices/districtoffices/district_offices.html

For enquiries and suggestions about policy on environment, energy and sustainable development, you can contact the Environment Bureau.

• To contact Environment Bureau
  http://www.enb.gov.hk/en/contact_us/index.html