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Find useful consumer information about Internet Services from Office of the Telecommunications Authority (OFTA) through this link. There are information related to additional email storage charges, guidelines on choosing tariff plans, preventive measures to avoid accessing website that triggers IDD calls and more.
http://www.ofta.gov.hk/en/tips/servicetype/internet.html
Check out the procedure to lodge a complaint against a telecommunications operator on possible breach of the Telecommunications Ordinance. You can also learn more about the jurisdiction of the Office of the Telecommunications Authority (OFTA) and its handling of consumer complaints through this website.
http://www.ofta.gov.hk/en/enq_help/complaints.html
Top Online Services
- Lodge Complaints against Television or Radio Programmehttp://www.hkba.hk/en/complaints/lodge_a_complaint.html
- Listen to Live Broadcast by RTHKhttp://www.rthk.org.hk/channel/radio/index.htm
Related Links
- Complaints against Obscene and Indecent Articles http://www.tela.gov.hk/english/education_4.htm
- Industry Focus on Telecommunicationshttp://www.ofta.gov.hk/en/industry/main.html
- Local Telecommunications Industry Associationshttp://www.ofta.gov.hk/en/links/local.html
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