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You can use popular operating systems and browsers to access most GovHK online services*. However, if an online service requires digital certificate, the system requirements are different.

For GovHK Online Services that Require Digital Certificate

You are required to use Internet Explorer, Firefox or Safari to access the online services, and have Java Runtime Environment (JRE) installed.

If you use the e-Cert on your Smart ID card, you also need:

For GovHK Online Services that Do Not Require Digital Certificate

Unless otherwise stated in the individual online services, all GovHK online services have been tested for the following combinations of popular operating systems and browsers:

 Microsoft Windows VistaMicrosoft Windows 7Microsoft Windows 8Microsoft Windows 10Mac OS XLinux
Microsoft Internet Explorer 9
(Note 1)
YesNot
applicable
Not
applicable
Not
applicable
Not
applicable
Not
applicable
Microsoft Internet Explorer 11
(Note 1)
Not
applicable
YesYesYesNot
applicable
Not
applicable
Microsoft Edge
(Note 2)
Not
applicable
Not
applicable
Not
applicable
YesNot
applicable
Not
applicable
Safari 8 - 9Not
applicable
Not
applicable
Not
applicable
Not
applicable
YesNot
applicable
Mozilla Firefox
38 - 46
Yes Yes Yes Yes Yes Yes
Google Chrome
(Note 3) (Note 4)
Not
applicable
(Note 5)
YesYes YesYesYes

Table 1: Tested operating systems and browsers

Note 1: For security and performance reasons, Microsoft only supports the most current version of Internet Explorer available for a supported operating system. We recommend users access GovHK online services through the latest version of Internet Explorer for their respective Windows operating system (Internet Explorer 9 in Microsoft Windows Vista and Internet Explorer 11 in Microsoft Windows 7 or later versions). More details are available from the official website of Microsofthttps://support.microsoft.com/en-us/lifecycle#gp/Microsoft-Internet-Explorer.

Note 2: Microsoft Edge does not support Java plug-in. If you choose to use a digital certificate to access GovHK online services through Microsoft Edge, you may encounter Java plug-in problems.

Note 3: Google releases updates of Chrome automatically, and we make our best effort to test our online services with the latest version of the browser. As it takes time to perform testing, if you experience any issues in using our GovHK online services with Chrome, please report it to our Help Desk.

Note 4: For security and performance reasons, Google has made changes to Chrome, which has ceased to support Java plug-in. If you choose to use a digital certificate to access GovHK online services through Chrome, you may encounter Java plug-in problems. More details are available from the official website of Javahttps://www.java.com/en/download/faq/chrome.xml.

Note 5: Google Chrome has ceased to support Windows Vista. We recommend users to access GovHK online services through supported browsers running in Windows Vista.

*For technical reasons, some GovHK online services may require specific operating systems, browsers or system configurations other than those listed above to ensure that the services operate smoothly. In such a case, the requirements will be stated on the entry page and the FAQ of that online service. 

If you are using Internet Protocol version 6 (IPv6) for Internet connection, please refer to the related FAQhttp://www.gov.hk/en/about/helpdesk/faq/payment/index.shtml#q11.

Browser Configuration

In general, to use GovHK online services, you need to enable the following in your browser:

  • Javascript
  • Cookies
  • TLS
  • Java 8

New Operating Systems and Browsers

When a new operating system or browser is released to the public, the Government needs to conduct compatibility tests to ensure proper function of the online services on the new operating system or browser. When compatibility issues arise, we may need to modify the online services. The whole process of modification and testing may take a few months to complete.

Downloading Java

You can download Java from the following links.

Please call the GovHK Help Desk at 183 5500 in case you need assistance in downloading Java.

Enquiries

If you encounter problems in using a GovHK online service, please report them to the GovHK Help Desk (telephone: (852) 183 5500 or email: enquiry@1835500.gov.hk) together with the exact version of the operating system and browser you are using.

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Last revision date: September 2016

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