Skip to main content   Skip to search box   Skip to user groups
User Groups
 

Sub Navigation Menu

Main Content

  • Q1. 
    What is a digital certificate?

    A digital certificate is an electronic file issued and digitally signed by a certification authority that vouches for the identity of the certificate holder. It provides a means of authentication for conducting online transactions.

    For more information about digital certificates and certification authorities, you may refer to the Hongkong Post website:

  • Q2. 
    Which types of digital certificates do GovHK online services support?

    The following digital certificates are generally supported by GovHK online services:

    Personal Digital Certificates

    Organisational Digital Certificates

    Each GovHK online service has its own requirements for digital certificate support. Please refer to the FAQs of individual service for details.

  • Q3. 
    What is the Hongkong Post e-Cert (Personal) for the Smart ID Card? Where can I get more information about it?

    The Hongkong Post e-Cert (Personal) for the Smart ID Card is a personal digital certificate issued by the Hongkong Post Certification Authority. This e-Cert is embedded in your Hong Kong Smart ID Card and contains the following information:

    • your name as it appears on the Hong Kong Identity Card;
    • your Hong Kong Identity Card number (in encrypted form);
    • your email address (optional); and
    • your unique Subscriber Reference Number (SRN) assigned by Hongkong Post.

    This is the only digital certificate that can be loaded onto the Hong Kong Identity Card. More information, such as application details, renewal information, user guides and other technical specifications, is available on the Hongkong Post website:

  • Q4. 
    I am using Windows 7/Vista and Internet Explorer to access an online service that requires user authentication. During user authentication, the screen displays security warnings – "Windows needs your permission to continue" and "A website wants to open web content using this program on your computer". What should I do?

    You have probably logged on Windows 7/Vista with an administrator account.  To enhance system security, Windows 7/Vista imposes restrictions on the administrator account and may ask for permissions before certain actions are executed.

    Security warning (1):

    Sample screen for security warning (1)

    Security warning (2):

    Sample screen for security warning (2)

    Please log on Windows 7/Vista with a standard user account before using the online service.  In addition, because of changes in the security features of Windows 7/Vista, you must install Java 7 if you need to use the e-Cert in your Smart ID card for authentication.

  • Q5. 
    I am using Windows 7/Vista to access an online service that requires user authentication and I want to authenticate using the e-cert in my Smart ID card, but the online service does not allow me to select the smart card reader. What should I do?

    You have probably logged on Windows 7/Vista with an administratoraccount.  To enhance system security, Windows 7/Vista imposes restrictions on certain actions by the administrator account and therefore the online service cannot provide the option of using a smart card reader. 

    Please install Java 7 and log on Windows 7/Vista with a standard user account before using the online service.

  • Q6. 
    When I tried to use my Digi-Sign Personal ID-Cert to login to a GovHK online service, I got an error message saying that the certificate could not be found. What should I do?

    The problem probably occurs after the password of the certificate has been changed. If you encounter this problem, please import the certificate into Internet Explorer or Firefox and export a backup copy. You should be able to use the backup copy to login to the online service. Please refer to the Subscriber Operation Manualhttp://www.dg-sign.com/eng/product_recognized.htm in Digi-Sign website on how to import and export the ID-Cert.

  • Q7. 
    I am a user of 64-bit version of Windows. However, I cannot use my e-Cert on Smart ID Card in some online services. What should I do?

    For using those online services that need to access e-Cert on Smart ID Card, 32-bit version of Java is required. If you want to use Smart ID Card on 64-bit Windows platform, please make sure that you have installed 32-bit version of Java and use 32-bit browser. Besides, there are other issues needed to be aware when using certain online services that have system requirement of using Java. For details, you may refer to the Frequently Asked Questions (J29http://www.hongkongpost.gov.hk/support/faq/index.html#J29 & J32http://www.hongkongpost.gov.hk/support/faq/index_c.html#J32) on the Hongkong Post website.

Back to top

Last review date: June 2013

  • Level Double-A conformance, W3C WAI Web Content Accessibility Guidelines 2.0
  • Web Accessibility Conformance
  • This website is IPv6 enabled
  • Web Accessibility Recognition Scheme
  • Hong Kong ICT Awards 2009 - Best Public Service Application (Website) Silver Award
  • Web Care Award 2011-13 - Ruby Award
  • Web Marketing Association's WebAward 2012 - Standard of Excellence Award
  • Interactive Media Awards 2011 - Best in Class Award (Government)
  • Interactive Media Awards 2012 - Best in Class Award (Government)
End of Page